We are seeking a highly motivated and customer-focused individual to join our team as an Inbound Customer Support Analyst. As a key member of our customer support team, you will play a crucial role in ensuring a positive experience for our clients. The ideal candidate will bring deeper level of expertise in handling complex customer inquiries, providing advanced support, and possibly serving as a subject matter expert within the customer service team.

As an Inbound Customer Support Analyst in our Order to Cash (OTC) team you will work closely with our customers in UK & Ireland to resolve issues and ensure customer satisfaction.

What you will do

• Provide prompt, courteous, and effective customer support through various channels such as phone and email
• Collaborate with other departments to address complex customer issues
• Logging disputes, advising customers on their account status, invoices, outstanding debt or credit, and payment terms
• Assist in the training and mentoring of junior team members
• Become a subject matter expert in specific products, services, or customer segments.
• Share knowledge and best practices to enhance the team's overall performance
• Collaborate with team leads and managers to implement changes
• Handle escalated customer inquiries and complaints that require a higher level of expertise.
• Relay customer feedback to the relevant teams to contribute to continuous improvement
   

What we look for

Required:

• Excellent verbal and written communication skills in English
• A proactive and positive attitude towards customer interactions
• Willing to develop and learn new skills
• Experience customer facing roles such as customer service, helpdesk, call center or sales
• Negotiation skills, collaborative, team player, customer and result oriented
• Able to self-manage, with strong organisational skills

Preferred:

2 or more years in customer facing roles such as customer service, helpdesk, call center or sales.

What you will learn

We provide in-depth training in the following areas:

• Internal systems and platforms
• Effective management of customer escalations
• Dispute management and problem solving
• How to discuss accounting related issues with customers
• Negotiation skills
• Effective communication with customers and stakeholders

Our Benefits

Besides working in an international environment, you will receive a regularly monthly bonus after first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.

Our onsite facilities at our Bratislava based office includes a fitness centre, canteen, nursery and coffee machines located on every floor.

If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.

The gross monthly salary for this position starts from 1450 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.

Our Culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.