Support Specialist I

Posted:
10/2/2024, 9:02:51 AM

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

We are united in our mission to make a positive impact on healthcare. Join Us!

South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best in class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
Provide consistent, professional, and high-quality client support to our client base.
Establish procedures to ensure client satisfaction and quality service delivery.
Communicate and collaborate across teams and departments to help resolve issues.
Replicate and document issues for further escalation.

Skills & Requirements:

Bachelor Degree, preferred.
1-2 years of related experience.
Manage/ field 25+ inbound calls per day.
Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues.
Experience within a medical practice and/or EMR experience is preferred.
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
Knowledge of bug tracking software such as Zen and Jira.
Excellent interpersonal, verbal, and written communication skills.
Ability to effectively prioritize and manage time.

#LI-REMOTE #LI-SM1

#LI-SM

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Modernizing Medicine

Website: https://www.modmed.com/

Headquarter Location: Boca Raton, Florida, United States

Employee Count: 1001-5000

Year Founded: 2010

IPO Status: Private

Last Funding Type: Venture - Series Unknown

Industries: Electronic Health Record (EHR) ⋅ Health Care ⋅ Software

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