We are looking for a proactive and process-driven Operations Center Manager to lead our command center team. In this role, you will be the "pulse" of our IT environment, ensuring high availability and seamless performance of our critical infrastructure. You aren't just watching screens—you are an Incident Commander and a Process Architect. We need someone who lives and breathes the ITIL framework to bring structure to chaos, and who has deep experience with infrastructure monitoring to detect issues before they impact the business.