About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

As a Customer Success Manager at MasterControl, you will be responsible for ensuring new and existing Cloud customers derive maximum value from our solutions. Key objectives include retaining existing customers, driving product adoption, identifying expansion opportunities, and maintaining industry-leading retention rates. You will collaborate with cross-functional teams to address customer needs, resolve issues, and support complex implementations.

Your role as a Customer Success Manager at MasterControl will be vital in ensuring our clients realize the full value of our solutions. By focusing on customer retention, product adoption, and identifying growth opportunities, you will contribute to the overall success of the company and help maintain our industry-leading position in customer satisfaction.

RESPONSIBILITIES

• Retain existing customers and identify expansion opportunities.
• Achieve high adoption rates and optimal product use to create value for clients.
• Maintain industry-leading customer retention rates.
• Coordinate product coaching and educational needs with Support and Services departments.
• Ensure clients recognize the value of their MasterControl solutions.
• Build strong relationships with key stakeholders and decision-makers.
• Serve as the primary point of contact and escalation for customers.
• Manage client renewals and mitigate churn risks.
• Provide valuable feedback to Product Management to improve current solutions.
• Develop a deep understanding of the product to effectively advise clients.

PREFERRED SKILLS

• 3+ years of B2B customer experience and working in Customer Success, Account Management, or similar roles.
• Experience with SaaS applications and Life Sciences or regulated industries.
• Familiarity with Salesforce or other CRM applications.
• Knowledge of Quality Management processes for regulated industries.
• Proven ability to manage strategic customer accounts and navigate complex client organizations.
• Excellent analytical and communication skills.
• Bachelor's degree or equivalent combination of education, experience, and training.
• Proficient in Microsoft Office Suite.

 

Why Work Here?

#WhyWorkAnywhereElse

#ExceptionalTeamCulture

MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.

Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs and company parties, you can't really go wrong. MasterControl could be your next (and last) career move!

Here Are Some Of The Benefits MasterControl Employees Enjoy

• 30 days annual leave, plus bank holidays
• Competitive salaries
• Private Medical Insurance
• Optional Dental Plan
• Group Life Insurance
• Pension Scheme
• Great Flexibility
• #WeLovePizza
• Wellness Programs (every employee gets a Fitbit!)

Applicants must be currently authorised to work in the UK