Provides clinical support to health care professionals to ensure the delivery of quality health care services.

Practice Overview

We provide occupational health services on-site at various employers within the greater Grand Rapids area. This means that travel is required for this role. The employees that we provide testing for will sometimes need follow-up in our OHS clinic space. Assistance in coordinating a warm hand-off to make sure proper care for them is vital to the success of this space. This role will be clinical in nature, but there will also be required administration duties such as scheduling for services and reporting of results to the employers. Services provided include, but are not limited to, audio testing, drug screening, fit testing, vaccinations, and blood draws.

Office Culture

We have a small and intimate team. There will be a culture of strong teamwork and flexibility to meet the customers’ needs and delivery services. The team strives to make an environment that is fun and enjoyable to come to work!

Essential Functions

• Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
• Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of electronic health record in basket.
• Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.
• Greets and communicates with patients and significant others in a manner consistent with caring and respect. Communicates, collaborates, and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
• Collects and monitors patient data, reporting patient data and patient needs as directed. Documents care consistent with documentation guidelines, and patient chargeable items/services according to standards.
• Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency. Engages in process and quality improvement activities. Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.

Qualifications

• High School Diploma or equivalent Required
• Successful completion of a competency-based orientation program Required
• 1 year of relevant experience working in a physician practice or healthcare setting Preferred

• One of the following Required within 120 Days
• AAMA Certified Medical Assistant (CMA)
• AMT Registered Medical Assistant (RMA)
• NHA Certified Medical Assistant (CCMA)
• NCCT Certified Medical Assistant (NCMA)
• NAHP Certified Medical Assistant (NRCMA)

• AHA or ARC Basic Life Support (BLS) Certification Required within 120 Days