Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Key Responsibilities:

Technical

• Strong understanding and demonstrated experience in:
  • eBGP/iBGP, OSPF, MPLS Layer 2/3, DMVPN/SD WAN and VRF/PfR
• Network security methodologies/frameworks (SIEM) and tools, including Cisco firewalls (NextGen/FirePOWER), Cisco AMP, IPS/IDS, IPsec VPNs, DLP, etc.
• WAN/LAN QoS, Load Balancing and LAN architecture (STP, HRSP, VSS etc.)
• SNMP, NTP, DNS, SSH, etc.
• Firm grasp in network troubleshooting, monitoring tools, and escalation processes with strong customer service skills
• Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions
• Lead the team through critical performance and stability issues in a timely fashion
• Proven experience in leading network operations, planning, design, deployment, maintenance and upgrades in a multi-national large enterprise consisting of multiple sites and data centers
• Accountable for capacity planning in relation to current and new architectures or environmental growth
• Ability to be on call for incident escalations and management
  
  Management

• Accountable for planning, scheduling and controlling daily network operations, including staff, resource scheduling and work prioritization

• Strong leadership skills with the ability to perform scheduling, control, and planning functions; demonstrated ability to influence individuals, l+X309ead teams and work effectively with senior management

• Must have the ability to work cross functionally in a virtual organization while interacting with multiple organizational business units

• Work with the business and technology leadership in prioritizing and achieving strategic objectives, and defining short and long term objectives for projects/platforms

• Regularly communicate status of program to all impacted stakeholders. Interface with management to validate short-term and long-term vision and strategies

• Develop, refine, and lead the team to document network policies, processes, procedures, and associated systems and drive their implementation and use

• Will be accountable for coaching and developing the team to always maintain a level of excellence, while providing a career path that meets business needs

• Ability to lead and quickly adapt to changes in process, requirements, goals, and organizational change

• Maintain key metrics to evaluate the effectiveness and efficiency of IT processes

• Lead vendor discussions regarding the purchase of services, hardware, application outsourcing, or consulting services

• Also perform monthly services reviews with quarterly assessments on how the vendor is aligning in terms of service performance and future business needs

• Review RFP responses, pricing of IT components, and recommend changes to processes/technology as per stakeholder requirements

• Initiate the evaluation of new technology/products and always promote the adherence of best practices and the need for scalability and simplification of operational support

• Participate in the IT annual operating planning process

• Manage to the departmental operational budget and ensure financial objectives are met

• Also contribute to the project budget planning process and manage against it

• Ability to translate technical recommendations into a visual format for presentation to non-technical stakeholders and clients

• Participate in defining the SLAs of vendors; participate in negotiations and make recommendations for selection

• Monitor and control service level of vendors

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.