About the Role

The Customer Data Collections department fulfills customer onboarding and related due diligence and Know Your Customer (KYC) activities.

As a part of the data collection project to feed our central Swift Know Your Customer Registry, we have our KYC Operations team based in Malaysia, USA & Netherlands. Basic information on all banks worldwide (eg: banking license, names of board directors, certificate of incorporation, etc.) will be collected and validated. Banks could then use this KYC Registry while doing their KYC/due diligence process on their counterparts.

We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great Team spirit, customer centricity and Continuous Improvement mindset are key elements you need, to fit in the team. In this context, we are looking for a dynamic candidate to reinforce our Customer Experience division!

What to expect:

• Client management encompasses customer onboarding and prompt follow-up. This process involves collecting and validating the required KYC documentation, verifying the identities of banks and their beneficial owners, and drafting structure charts based on the received documents.
• Ensuring the proper implementation of KYC Registry guidelines and reaching out to customers to promote increased usage of the KYC Registry.
• Data collection and validation process to feed our central Know Your Customer Registry.
• Providing support & assistance to our KYC Registry customers, setting up respective roles, as part of data onboarding, data contribution and reconfirmation phases.
• Due diligence activities (user risk monitoring and compliance re-verification process) for existing customers.
• Ensuring proper implementation of the KYC Registry guidelines which includes data elements and due diligence checks are properly captured and documented in the system.
• Providing initiatives and contributing ideas to enhance efficiency.

What will make you successful:

• A bachelor’s degree or equivalent work experience.
• At least 3 years of relevant work experience is required for this position.
• Fluent in English, and Proficiency in Mandarin will be considered an added advantage.
• Well versed with KYC & Compliance Guidelines.
• Exposure to different banking areas - Correspondence banking relationship, FATCA, regional banking regulations, AML, Financial Crime, Sanctions.
• Incumbent must be able to express himself in fluent English both verbally and in writing.
• Stress resistance, the ability to work independently, and strong analytical skills are required.
• Strong communication and persuasive skills to explain and convince people via call or email.
• Good analytical and communicating skills.
• A continuous improvement mindset and strong customer orientation are essential.
• Customer focused and able to establish and maintain warm & supportive interpersonal relationships with internal and external customers.
• ·Team player, who shares problems and solutions, pro-actively offers to help others and one who can contribute innovative ideas and collaborate effectively with colleagues.

What we offer

• A competitive salary package & great benefit.
• Access to a wide library of professional and technical courses and trainings.
• The chance to work within an international work environment with colleagues across the globe.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.