Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a System Analyst III, you will participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. A caregiver in this role defines training requirements and assists with automated systems training and recommends solutions to enhance system functionality. 

A caregiver in this position works PRN, remotely out of Ohio, Florida, or Nevada. 

A caregiver who excels in this role will:  

• Support and design department project assignments and small system implementation. 

• Provide input to solution development efforts. 

• Complete assignments as directed. 

• Maintain schedules. 

• Track information system resources for assigned projects. 

• Report on project timelines and document performance. 

• Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. 

• Maintain project task plans, documentation, and communications. 

Minimum qualifications for the ideal future caregiver include:  

• Associate's degree in Information Technology, Computer Science, or related field. 

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. 

• Five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position. 

• OR High School diploma/GED and seven years of experience. 

• OR Bachelor’s degree and three years of experience. 

Preferred qualifications for the ideal future caregiver include:  

• Bachelor’s degree. 

• Microsoft, CompTIA, or equivalent. 

• Healthcare experience 

• Knowledge of project management and communication practices 

• Extensive experience in Workforce Management processes and tools (i.e. NICE/IEX, Verint) and ACD technology (i.e. Avaya). 

• Extensive experience in service center operations 

• Advanced expertise in capacity modeling, forecasting, workforce management tools and operational planning methodologies 

• Excellent planning and organizational skills 

• Strong written/verbal communication, interpersonal, and presentation skills 

• Strong understanding of call center operations and associated technologies 

• Ability to establish and maintain working relationships in a collaborative team environment 

• Ability to work independently, multi-task and meet deadlines 

• Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously in high pressure environment 

• Flexibility and willingness to adjust to shifting demands/priorities 

• Strong analytical skills and synthesize large amounts of information 

• Advanced ability to provide clear and concise explanations to complex data driven issues