At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Senior Employee Relations Consultant serves as a trusted advisor and subject matter expert on complex employee relations matters across the UK business. This role provides expert guidance, coaching, and case management support to people leaders, internal HR colleagues and senior stakeholders — ensuring consistent, fair, legally compliant, and commercially sound outcomes.

The role plays a critical part in mitigating employment law risk, driving a positive workplace culture, and shaping ER policy, process, and manager capability across the UK and broader European ER framework.

Key Responsibilities:

Complex ER Case Management

• Lead and advise on complex and high-risk ER cases, including grievances, disciplinaries, performance management (PSPs), sickness absence, investigations, settlement agreements, and Employment Tribunal matters.
• Provide pragmatic, risk-based guidance to people leaders, balancing legal compliance with commercial and cultural considerations.
• Draft and review outcome letters, investigation reports, and settlement documentation to ensure clarity, accuracy, and legal defensibility.
• Partner with Employment Legal Counsel on high-risk or litigious cases.

Advisory & Coaching

• Act as the go-to escalation point for people leaders on nuanced ER issues.
• Coach people leaders through difficult conversations, performance concerns, and conduct matters — building capability and confidence.
• Support restructuring, redundancy, TUPE, and organisational change activity, ensuring appropriate consultation processes are followed.

Policy, Process & Compliance

• Contribute to the design, review, and continuous improvement of European HR policies (e.g., disciplinary, grievance, performance, absence, flexible working) ensuring alignment with UK employment law and best market practice.
• Monitor emerging legislation, case law, and regulatory developments and translate into actionable business guidance.
• Support internal audit, regulatory (e.g., FCA/PRA where applicable), and compliance requirements relating to conduct and ER matters.

Data, Insights & Reporting

• Contribute to ER dashboards, quarterly Executive Committee reporting, and trend analysis to identify themes, hotspots, and opportunities for proactive intervention.
• Use data to inform people leader training priorities and policy refresh cycles.

Projects & Stakeholder Engagement

• Lead or contribute to UK and European ER projects (e.g., policy harmonisation, manager capability programmes, ER process transformation).
• Build strong relationships with Legal, Compliance, Risk, Occupational Health, and Employee Assistance partners.
• Represent the ER function in cross-functional forums and governance committees as required.

People Leader Capability & Training

• Design and deliver ER-related training for s (e.g., absence management, having difficult conversations, disciplinary essentials).
• Track training completion and effectiveness as part of broader ER capability reporting.

Knowledge, Skills & Experience

• Significant experience (typically 10+ years) in a specialist Employee Relations or HR Advisory role, ideally within a large, matrixed, multinational organisation.
• Deep, up-to-date knowledge of UK employment law, ACAS Codes of Practice, and Employment Tribunal processes.
• Proven track record of managing complex and sensitive ER cases end-to-end with strong commercial judgement.
• Strong experience advising and coaching senior leaders on people risk and ER strategy.
• Excellent written communication skills — able to produce clear, legally defensible documentation.
• Strong analytical mindset, comfortable interpreting ER data and translating insights into action.
• CIPD Level 7 qualified (or equivalent), or working towards.

Desirable

• Experience in Financial Services or another regulated industry (FCA/PRA regulatory context, SMCR awareness).
• Exposure to European ER frameworks (e.g., Ireland, Poland, Spain, Germany) or willingness to work across jurisdictions.
• Experience supporting collective consultation, works councils, or unionised environments.
• Track record of leading ER transformation or process improvement initiatives.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.