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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Provides direction and guidance to junior Business Analysts in support of Aetna Senior Supplemental Insurance operations; works other analysts and business leaders to define best practices and a business area focused "outcome-based" roadmap.

Works with technology teams in a Scaled Agile Framework to create a shared understanding of business needs with the goal of improving operational efficiency and customer experience.

Primary contributor to the backlog for an internally built application dedicated to supporting operational processes.

Conducts user research/requirements gathering and writes features and user stories for product backlogs as needed.

Refines backlog items with the scrum team and helps define priorities of business needs in accordance with roadmaps.

Works with business leadership and other Business Analysts to define operational goals and value measurements, follows up on all technology changes delivered to ascertain whether goals have been met.

Proactively evaluates product or process pain points and risks, builds contingency plans and workarounds as needed, executes corrective action, and monitors issue resolution.

Conducts root cause analysis on system issues to determine scope and impact as needed and escalates to appropriate team.

Writes complex queries and builds files as needed to support operational processes

Helps promote a culture of continuous learning through sharing best practices, new skills, case studies and participating in a Community of Practice.

Presents to internal/external customers, constituents, and business partners.

This position will report to a Sr Manager and will not have official HR responsibilities/direct reports but will instead be the lead Business Analyst in a small pod supporting the contracting and commissions business area.

Required Qualifications

1-3 years of Agile

Excellent verbal and written communication skills

3-5 years data interpretation and analysis experience

3-5 years SQL experience

Preferred Qualifications
Safe Experience

Education
Bachelor’s Degree or equivalent experience

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.