Network Operations Engineer

What you will do

In this role, you will be providing your expertise to provide 2nd Line network support across EMEA region, being also a part of our global team providing 24x7 support for our global production network infrastructure. You will undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance; monitor and manage complex networks in production, collocation, lab, and customer monitoring environments and investigate and help resolve issues on our network and IT estates.

How you will do it

• Incident Management - Proactive checkouts and monitoring to avoid service outages/limit their impact. Troubleshooting and fault isolation to restore service when necessary.
• Problem Management - Solutions for Incident Management from Case Study evaluation including development of related root cause flow charts and troubleshooting procedures.
• Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services including assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and its dependencies, and the staff can perform established recovery procedures.
• Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering.
• Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support, e.g., vendor service level reviews, Asset Management, Capacity Management. Coordination and support of maintenance activities required to keep the infrastructure in good health.
• Operational support improvements to technology, processes, tools, or services.

What we look for

• Bachelor of Science in Computer Science or equivalent work experience.
• Experience in network engineering and operations.
• Strong Cisco Routing/Switching configuration/diagnostic experience.
• Strong Firewall configuration/diagnostic experience: Cisco ASA, Fortinet, Palo Alto.
• Experience with all Cisco LAN, WAN and WLAN technologies, VPN, load balancers, firewalls, DNS, DHCP, SNMP, etc.
• Working knowledge of network features and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, CDP, EIGRP, OSPF, BGP, VTP, Etherchannel, 802.1Q trunking, MLS, HSRP, GLBP, VSS/VSL, QoS, Multicast, 802.11n/ac, IPsec, RADIUS/TACACS+, SNMP, NTP, and HTTPS, SSL.
• Knowledge of Carrier Services - WAN Circuits, MPLS, VPNS, VRFs, Ethernet, Broadband.
• Certifications CCNA, CCDA or similar.

Preferred Qualifications

• Working understanding of code and scripting (Automation tools: Python, PowerShell, Rest API).
• Knowledge of networking infrastructure suppliers and service offerings incl. Cisco, F5 Networks, Zscaler, Avaya.
• Experience in Cloud Networking.
• Desire to work in a process-oriented environment.
• Demonstrated experience working in a global network environment.
• Certification ITIL v3.