Sales Operations Analysts are responsible for the operational support of IQVIA Account Managers & Principals to ensure successful Lead to Order opportunity management throughout the sales cadence process.
 

Essential Functions

• Timely and accurate management of Salesforce opportunities (BNF, Credit Memo, Updating of Stages and Forecast Category, Adding/Updating of Products and Revenue Allocation, etc.)

• Assisting in the templates for Statements of Work and initial CLM submissions

• Lead to Order Management of PSA (Pricing Assistants for Resource Hours and Budgets, Creating Projects and assigning PIC & PM)

• Coordinate securing of pricing support and audit required documentation

• Attend pipeline calls/ team meetings with internal clients as requested and perform Salesforce and PSA updates post-call

• Support in strategic planning of business pipeline with Account Managers/PICs

• Cross- team collaboration (Contracting, Finance, Sales, etc.) to ensure smooth processing of opportunities

• Maintain the team’s repository making sure information is up to date

• Ad-hoc tasks and projects as needed

• Participate in ongoing trainings as directed by management team
   

Qualifications

• Bachelor's Degree
• 0-3 years of experience in sales support and customer service
• Strong written and verbal proficiency in English language
• Finance/Sales Operations/Customer Relationship Management background is preferred
• Experience with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
• SAP and SFDC or any other CRM system knowledge beneficial
• Attention to detail and accuracy
• Ability to drive for results
• Strong service-oriented, collaborative mindset
• Beginner to Intermediate Excel knowledge
• Team player with ability to accept coaching opportunities positively
• Flexibility and willingness to join a dynamic and fast-paced working environment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com