Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

About the Role

The Key Account Manager plays a critical role in expanding Xylem’s market presence across the Municipal and water utilities sector. The position is responsible for identifying and converting new business opportunities, strengthening key customer relationships, and contributing to the development of sales and marketing strategies, segment budgets, industry training initiatives, and competitive positioning.

Key Responsibilities and Accountabilities

• Develop and execute an aggressive sales plan to achieve sales, profit, growth, and market penetration targets across the assigned sales region.
• Build and maintain strong, multi-level relationships with key customers in the Municipal and water utilities market.
• Identify, assess, analyse, and progress tender opportunities, future construction projects, and other new business opportunities to build and sustain a strong sales pipeline.
• Act as a subject-matter expert by supporting customers with product, application, and market knowledge, while contributing to sales and marketing strategies, industry training initiatives, and segment budget input.
• Gather and analyse competitive intelligence, market trends, and industry data, and deliver actionable insights, market updates, and customer account plans to support strategic decision-making and strengthen Xylem’s competitive positioning.
• Promote Xylem’s full suite of solutions, including products, services, spare parts, and preventative maintenance agreements, through marketing campaigns, sales promotions, exhibitions, tradeshows

Skills and Experience

• Minimum 5 years’ experience in marketing and sales, ideally within the water, utilities, infrastructure, or related industrial sector
• Tertiary qualifications in sales, engineering, or business are highly desirable
• Strong understanding of municipal and water utilities markets, with the ability to identify and convert commercial opportunities
• Proven ability to build trusted customer relationships and manage key accounts across multiple stakeholder levels
• Experience in tender identification, pipeline development, and strategic sales planning
• Proficiency in CRM systems such as Salesforce and strong reporting capability
• Technical or industry knowledge in treatment water infrastructure or engineered solutions will be highly regarded

Benefits

• Competitive salary + company bonus program
• Company-funded income protection insurance
• Subsidised health insurance for you and your immediate family
• 13% superannuation — above the standard Superannuation Guarantee
• Gym membership discounts and wellbeing benefits
• Additional leave entitlements
• Structured training and career development pathways
• Xylem Watermark volunteer program participation

Culture

At Xylem, our purpose-driven culture is focused on solving water challenges through innovation and collaboration. We value Respect, Responsibility, Integrity and Creativity, and are committed to an inclusive, supportive workplace where our people can thrive and make a meaningful impact. Xylem is committed to inclusion and our social impact – our Watermark volunteer program gives team members the opportunity to contribute to water access projects globally.

Apply Now to become part of a loyal, hardworking team and join us on our journey to solve water!

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.