Customer Service Claims Associates - German speakers

Amsterdam

Overview of Position
We're creating a new German-speaking Customer Service Claims Associates team in our Amsterdam office to support German clients. Fluency in German and English is required. As part of our European Claims team, you'll handle insurance claims and represent top German brands. We need fluent German speakers with strong communication skills to help customers with lost or damaged mobile phones and gadgets—exciting career growth opportunities at Assurant.

Full training provided - Start dates in August & September

Office is in Amsterdam; Working 2 days in the office, 3 days working from home

Working hours; 38 hours, 5 days per week between Monday and Friday, 09.00 – 20.00 and Saturday 10.00 – 17.00

What Makes Us Different?

• Comprehensive training to prepare you for the role
• Flexibility: we want to support a hybrid work approach with options to work from the office and home depending on your shift plan. We pay an allowance when you work from home and when you travel to the office so we have you covered!
• Balance is important - so we offer 28 days of holiday plus public holidays, which will increase if no absence in the year
• We care about your well-being – we pay you a monthly allowance (€45 net per month) for your care & welfare and we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including premium free pension, bonus schemes, premium free WIA insurance, internal recognition, rewards, and incentives plus lots more! We even give you an allowance (€50 net) on your birthday!
• Learning and Development opportunities
• 2.450 gross per month

What will be my duties and responsibilities in this job?  

• Assess and resolve insurance claims on the phone
• Support with admin activites on email

What are the requirements needed for this position?  

• Fluent German speaking at an advanced level
• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation and other software

What are the working conditions and physical requirements of this job?   

General office demands