As a Sales Operations Manager, you will play a pivotal role in leading and optimising sales operations processes for high-profile clients in the AdTech industry. This role requires working closely with one of our sharpest and most demanding clients, where agility, precision, and strategic problem-solving are essential for success. You will be responsible for managing a team of high-performing professionals, ensuring operational efficiency, and driving strategic initiatives to enhance sales productivity. Your responsibilities will include overseeing account assignments, quota management, Salesforce hygiene, and project execution while serving as a key point of contact for escalations and process improvements.

Responsibilities:
● Team Leadership & Performance Management
● Lead and manage a team of training specialists, ensuring high performance and continuous development.
● Track and optimise training KPIs, ensuring key deliverables are exceeded.
● Project Management & Communication
● Oversee incoming requests, ensuring effective sprint planning and task execution.
● Serve as the primary point of contact for queries related to project progress, scope, and new reporting initiatives.
● Account Assignments & Data Management
● Oversee account transitions, ensuring seamless assignments and adjustments.
● Conduct regular updates and audits to maintain Salesforce hygiene and compliance.
● Manage personnel-driven transfers and ensure accurate data integrity.
● Ownership & Sales Credit Disputes
● Handle escalations related to account ownership changes and their impact on revenue or sales credits.
● Ensure proper resolution of sales credit disputes, working closely with key stakeholders.
● Quota Management
● Manage mid-quarter quota adjustments due to account transitions, ensuring fair and accurate allocations.
● Oversee quarterly quota setting at both the pod and individual rep level before each quarter starts.
● Roster Configuration & Management
● Manage changes to roster configurations, including updates to fields, picklist values, record layouts, and other system settings.
● Ensure roster structures align with business needs and operational efficiency.

● Proven experience in sales operations management, with a track record of leading high-performing teams.
● Strong understanding of sales processes, data management, and quota-setting methodologies.
● Experience managing Salesforce hygiene, account transitions, and reporting processes.
● Excellent project management and communication skills, with the ability to handle multiple priorities.
● Ability to manage escalations related to account ownership, sales credit disputes, and revenue impact.
● Proficiency in Salesforce, Google Sheets, Excel, Tableau, and other sales tools.
● Strong analytical and problem-solving skills, with the ability to drive data-driven decision-making.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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