Location

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Essential Job Functions: 

• Daily outbound and inbound follow-up with applicants for missing documents, as well as notification for approval or denials  

• Provide accurate and complete documentation for approval. Upload documents into all required databases  

• Check Maymont Homes work email daily and attend scheduled meetings as assigned 

• Calculate accurate gross annual income via income documents provided and document in the database  

• Work closely with internal and external leasing teams to provide a superior customer service experience  

• Follow the terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent law  

• Coordinate timely completion of applications, including collecting and reviewing required documentation and communicating the application decision to the leasing agent within 24 hours 

• Work closely with internal and external leasing teams and applicants during the entire process providing exceptional customer service  

• Minimize data entry errors to ensure the process is completed promptly  

• Escalate all questionable or potentially fraudulent applications to management or current supervisor   

• Update files in real-time and communicate with internal business partners' status with detailed notes in CRM  

• Other duties, as assigned by supervisor or leadership team. 

Key Metrics (KPIs) 

• Address all applications across all markets within 24 hours 

• Applicants are emailed and sent SMS messages with status updates when additional documentation is required 

• All notes are updated in real-time  

• All documents are uploaded to the lead management system 

• Meaningful feedback and collaboration with local teams and centralized leaders  

• Achieve 90% or better on weekly screening audits 

• Achieve a 3% or less procedural error rate  

• Consistent achievement of monthly goals   

Physical Requirements

• Capable of working extended hours, including evenings, weekends, and holidays as necessary.

• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.

• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.

• Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.

• Must have finger dexterity for typing/using a keyboard.

Environmental Requirements

• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.

• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.

• Must be able to work in the office as regularly scheduled

The physical demands described here represent those that must be met by an employee to successfully perform the job's essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER:  This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Why work for Maymont Homes ​?

Our Mission – “We Positively Impact the Lives in the Communities We Serve.” Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® – Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits – Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth – With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation – As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT