Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact.

How you will contribute

You will:

• Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners
• Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
• Development, coach, delegate and lead a team that can drive the business agenda and give them the opportunity to grow in the organization
• Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration
• Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Experience in CS&L function, ideally with excellent knowledge of OTC management and processes, customer supply chain management
• Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
• SAP, information systems, process design, standard operating procedures
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

More about this role

What you need to know about this position:

About the Role:

Wacam is seeking a highly experienced and strategically-minded Credit & Collections Lead who will lead the area at the regional level and will be responsible for transforming it and leading its new strategy, to spearhead our credit management and cash collection activities. This pivotal role demands a leader with a strong finance background in the Fast-Moving Consumer Goods (FMCG) sector, exceptional business acumen, and a proven track record in transforming processes and developing high-performing teams. You will play a critical role in minimizing financial risk, optimizing working capital, and fostering strong relationships both internally and externally.

Key Responsibilities:

• Credit Management & Collections Oversight: Oversee all aspects of credit management and cash collection activities, ensuring operational excellence and adherence to best practices.
• Risk Mitigation: Minimize overdue accounts, clear claims and deductions in an accurate and timely manner, and actively monitor and mitigate credit risk to reduce bad debt write-offs.
• Strategic Credit Risk Management: Develop and implement customer credit risk management strategies, define effective collection strategies and worklists, manage new customer onboarding, conduct ongoing credit assessments, and maintain accurate risk categories and credit limits.
• Policy Enforcement: Adopt, communicate, and enforce the global credit policy across the organization.
• Stakeholder Engagement: Build strong, in-person relationships with major customers and collaborate closely with sales and finance functions to achieve shared objectives.
• Team Leadership & Development: Ensure the technical proficiency of the bill-to-cash staff. Manage, mentor, and develop the team responsible for credit analysis and receivables collection through comprehensive training and skills development programs.
• External Representation: Represent Wacam in professional credit groups and effectively manage high-risk accounts and bankruptcy proceedings.
• Compliance: Ensure staff awareness of and strict compliance with all legal issues pertaining to credit and collection activities.

Qualifications & Experience:

• Extensive Finance Experience: 15-20 years of progressive experience in business finance roles, with a significant portion dedicated to credit and collections.
• Specialized Expertise: A minimum of 8-10 years of advanced expertise specifically within Credit & Collections or closely related areas.
• Industry Background: Proven experience within the Fast-Moving Consumer Goods (FMCG) sector is essential.
• Leadership Acumen: Demonstrated experience in leading, managing, and developing teams.
• Process Transformation: A track record of successfully driving and implementing process transformation initiatives.
• Language Proficiency: Fluent in English (written and spoken). B2 at least, non negotiable.

Skills & Competencies:

• Strategic Mindset: Ability to think strategically and translate insights into actionable plans.
• Business Acumen: Strong commercial acumen with the ability to influence and negotiate effectively with internal and external stakeholders.
• Analytical Skills: Excellent ability to analyze complex data, derive actionable insights, and drive results with a strong focus on delivering to timelines and Key Performance Indicators (KPIs).
• Interpersonal Skills: Outstanding interpersonal, teamwork, and communication skills to build rapport and foster collaboration.

No Relocation support available

Business Unit Summary

Wacam is Mondelēz International’s Latin America presence with more the 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemela, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business.

Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation.

Job Type

Regular

Network Management

Customer Service & Logistics