Job Description

IT Hardware Asset Analysts leverage communication, technical, and analytical skill-sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer. Working at Depot 310, our enterprise hardware fulfillment center, you'll be at the center of Nordstrom's IT hardware lifecycle operations. Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through process improvement, effective use of technology products, metrics/data-driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support various technology platforms including PC/Mac desktops, laptops, retail selling devices, mobile devices, printers, scanners, payment terminals, and VoIP equipment.

This role is onsite Monday through Friday, 7 AM - 4 PM local time.

A Day in the Life...

• General knowledge and understanding of IT hardware, peripherals, and specifications including desktops, laptops, mobile devices, tablets, printers, label printers, scanners, payment terminals, VoIP phones, and retail point-of-sale devices
• Process customer requests for new device orders, fulfillment, break-fix, replacements, and returns per existing policy and standard operating procedures
• Perform quality assurance testing on returned hardware to determine lifecycle status and disposition
• Support accurate device inventory management and organization across Depot 310 and multiple retail/corporate locations
• Execute shipping, receiving, and returns processing workflows with attention to detail and accuracy
• Utilize ServiceNow ITSM for asset tracking, purchase order creation, inventory updates, and ticket management
• Prioritize and drive tasks that support program scope and operational goals, measuring ongoing effectiveness
• Support New Store Opening (NSO) projects including hardware kitting, staging, and deployment coordination
• Awareness of industry practices, strategies, and processes within retail and technology
• Ability to work in a fast-paced warehouse environment with physical requirements including lifting, moving equipment, and standing for extended periods
• Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
• Follows through on commitments and obligations and uses company resources wisely
• Understands overall business objectives and priorities and how efforts align to depot operations
• Remains creative and open to new ideas; contributes to process improvement initiatives
• Collaborates, influences, and builds consensus through constructive relationships and effective listening
• Solves problems by incorporating data into decision making
• Focuses on solutions and identifies and removes barriers to problem solving
• Adjusts to changing situations and expectations in a positive way, especially during high-volume periods and project deadlines

You Own this if you Have...

• 1+ year Analyst, Financial Analyst, Logistics, Warehouse, or IT Technician experience
• BA/BS degree or equivalent work experience
• Prior experience with ServiceNow ITSM preferred
• Microsoft Office suite proficiency (Excel, Outlook, Word)
• Strong organizational skills and attention to detail
• Ability to lift up to 40 lbs. regularly and work in a warehouse environment
• Comfortable with technology troubleshooting and hardware testing procedures
• Self-motivated with ability to work both independently and as part of a team

 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$57,000.00 - $91,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf