The Technology & Cyber Compliance and Operational Risk Office (TCCORO) at Citi is the firm's reliable second set of eyes. Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses. TCCORO provides specialized subject matter expertise to challenge the Technology Estate across the firm and provide credible second line oversight to ensure the strategies meet business objectives. In essence, we are the technology and cyber conscious of the bank. In line with the ORM and ICRM frameworks, we aim to ensure that internal controls are designed to mitigate operational risks, are appropriately managed and aligned with our risk appetite to adhere to regulatory obligations and conformance with heightened standards.

Responsibilities: 

Reporting into the Global Head of TCCORO, the Head of Enterprise Change and Business Enablement Risk will have oversight responsibility for a significant change, program and strategy portfolio across the Enterprise and Franchise organizations.  The coverage area responsibilities for this Managing Director position will oversee the Chief Technology Office, Business Architecture Office, Enterprise Change Management Function, and Program Management Office. 

Responsibilities entail the following:

• Leading a large second line function that is responsible for executing a holistic, integrated operating model inclusive of performance of technology capability maturity assessments, risk assessments, conducting credible challenge activities and ongoing monitoring against industry frameworks (i.e. COBIT, NIST CSF/CRI, etc.) and in compliance with the OCC's Heightened Standards.
• Oversight of the establishment and implementation of standards, procedures, and frameworks for the coverage domains.
• Perform independent review and credible challenge of the performance of universal key indicators and other metrics in support of the Technology and Cyber Risk Appetite Statements.
• Represent TCCRO/Second line of defense in various forums including Risk Forums, Safety & Soundness, Risk committees, Regulatory Updates, Internal and External Auditors, etc.
• Influence, and challenge as the organization implements the Transformation program that requires key Technology delivery.
• Oversight of the delivery and performance of technology solutions that are distributed globally to ensure appropriate controls are in place prior to deployment with minimal post implementation disruption.
• Clearly communicate to technology and business managers the impact of control weakness and design control deficiencies on service delivery capabilities

• Energizes the team by communicating a compelling vision of the future; helps them identify opportunities for change and improvement during uncertainty.
• Inspires the team to constantly improve, own mistakes, and proactively share learnings with other teams; demonstrates deep curiosity to help the team learn and improve.
• Creates a team environment in which members are proactively invited to speak up, seek out, and debate alternative views; role-models agility to change course when presented with new information.
• Acts as a catalyst for change by identifying and championing ideas that benefit the organization; supports the team to safely experiment.

Building upon Citi’s Operational Risk Management Framework, this Managing Director position will have responsibility to perform independent assessment of the technology capabilities in accordance with risk assessment and risk appetite performance to identify the inherent risks in Citi’s infrastructure and security programs and services and reviewing the acceptability of residual risk. The ability to forge strong relationships across a variety of disciplines is vital to the success of this function. Further, staying abreast of key Tech, Cyber and Program Strategy trends, actively engaging the industry on latest and emerging operational Risks and authoring white papers will solidify credibility and contribute to best in class second line coverage.

Qualifications:

This candidate will be an acknowledged thought leader in technology and cyber risk management with over 20 years of technology experience in complex IT management, tech/cyber risk, and controls with globally complex, dispersed, and diverse organizations.

The ideal Managing Director will have in-depth, detailed knowledge of technology risks and controls, infrastructure, cloud, and emerging Technology Management, Operations, and Information Security practices in the financial industry especially as it relates to enterprise functions and business sectors. This individual should have the following experience and skills:

• Knowledge of full system, software, and security development lifecycle.
• Extensive risk knowledge including ability develop metrics and risk appetite thresholds.
• Experience with the management and oversight of complex strategic initiatives and expert knowledge of six sigma concepts.
• Knowledge of Information Security and Cyber security controls, technologies, operations, and operational response processes.
• Knowledge of Program Management discipline patterns and governance
• Experience with reviewing and evaluating technology architecture design and solutions inclusive of reviewing the people, process, and technology components.
• Working familiarity with data warehousing and big data environments.
• Working familiarity with automated monitoring tools and incident tracking tools to effectively communicate and manage incidents, defects, and data quality issues.
• Strong analytical and problem-solving skills
• Experience presenting to Executive Committees and other senior forums.
• Strong leadership, communication, and presentation skills

Additionally, having in-depth, working knowledge of banking technologies, fraud, cybercrime detection and countermeasures, encryption, resiliency, data retention, as well as information security support for segregation of duties, application development, network and systems operation, testing and vendor management. Prior experience in previous roles should include companies with global technology infrastructure in global financial services firms.

Technology Skill set requirements will include capability to manage all aspects of these standards:

• Technology Architecture components common across the Financial Industry
• Information Systems Audit and Control Association’s (ISACA) COBIT* Standard
• Information Technology Infrastructure Library (ITIL)
• ISACA’s Certified in Risk and Information Systems Control (CRISC) Job Practice Domains
• Large scale project management experience mandatory

Strong Leadership Skills:

• Provides leadership in risk identification, key risk indicator identification, and risk mitigation strategies in the domain of technology management.
• Engages business and technology managers to identify key control indicators and maintain effective and efficient continuous control monitoring processes.
• Strong analytical and problem-solving skills.

• Strong planning, organization and time management experience that is strategically oriented, an innovative thinker, and a demonstrated and decisive decision maker.
• Collaboratively manage initiatives that span multiple geographic locations and time zones.
• Navigates organizational complexity; demonstrates organizational acumen.
• Builds partnerships across functions and regions; collaborates well with others.
• Networks regularly and builds relationships across Risk disciplines and with businesses, operations and technology.
• Excellent Communication & Presentation Skills
• Advanced proficiency in creating written executive materials and mastery in verbal presentation to Executive audiences.
• Ability to interact with and influence people/groups of widely varying disciplines and backgrounds.
• Ability and confidence to exercise influence over a wide range of individuals at all levels of technical & business leadership.
• Experienced in using active listening techniques on a consistent basis.
• Comfortable with public speaking across various forums and be able to effectively and logically communicate when ideas are being challenged in an open forum.
• Comfortable interacting directly with technology executive leadership, including in a high stress environment.
• Understands the perspective of regulators and has the ability to shape messages and content to respond to a changing variety of regulatory standards.

Logistics:

• The role is global, and the incumbent must be proactive and capable of leading solutions to global issues with stakeholders and colleagues in different regions and time zones.
• The successful candidate will need to be a hands-on, self-starter, and able to manage tasks/timelines for self and others.

Education: 

• Bachelor's/University degree, Master's degree preferred
• Certifications such as PMP, CPA, CISA, etc. preferred

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$250,000.00 - $500,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 17, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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