The Independent Compliance Risk Management (ICRM) Regulatory Architecture Compliance (RAC) team is responsible for oversight of the end-to-end Regulations Management process. This includes how we identify, assess and implement regulations. A key part of the RAC responsibilities is the communication and training to stakeholders on the Regulations Management program and processes.

• Audience data management, for training and communications purposes.
• Delivery of ad hoc training needs as a result of program updates, which includes: 
  • Design the training approach, dependent on size of the change and complexity
  • Design training materials
  • Schedule and run demo / trainings and drop-in calls
  • Partner with Operations Manuals & Procedure teams align updates, as necessary
  • Evidence Package content for Audit requirements
    • Surrounding admin including update of trackers, managing technology and reporting queries received to the central mailbox
• Monthly engagement and training for the monthly technology and reporting release, this includes:
  • Define the engagement plans for the release, dependent on size of the release and complexity
  • Design the “quick start guides,” “what this means guides,” training materials for larger step change releases and updates for monthly bulletin
  • Schedule and run demo / trainings and drop-in calls
  • Identify changes/updates required to existing content (such as system guides) based on process change
  • Partner with technology and reporting teams, attend sprint calls, UAT and hyper care.  Review and challenge JIRAS.  
  • Constructively challenge where required if the release scope increases such that a robust training offering is not achievable and determine creative mitigations.
  • Evidence Package content for Audit requirements
  • Administrative duties to support the delivery of the above
• Design and maintain training content for the end-to-end Regulations Management technology and reporting processes (Citi Compliance Technology and Vendor Technology).  Materials include System Guides, Access Guides, Videos, FAQs, etc.  Support Lead Systems & Reporting Designer with new builds of content where necessary.
• Develop innovative solution to effectively deliver key messages in a user friendly and with mass audience appeal, across a variety of mediums, demos, videos (using Camtasia/Adobe), PowerPoint FAQs, interactive modules and drop in sessions if required.
• Work with web-developer, design systems support hub for the future.  Management of training content, FAQs page, collaboration and Stakeholder sites up to date on SharePoint
• Support the development and maintenance of a robust role based training curriculum, for technology and reporting content.

Experience Required

• Experience in Learning & Development
• Deliver Training - live and virtual
• The ability to translate business requirements and technical systems specifications/design to design effective training content – use of business speak and make applicable to the business impact and process
• The ability to explain requirements/standards to a wide variety of stakeholders across all levels of the organization
• Process implementation and change management

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

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Job Family Group:

Compliance and Control

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Job Family:

Compliance Risk Management

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Time Type:

Full time

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