Posted:
3/4/2026, 3:45:37 PM
Location(s):
Metro Manila, Philippines ⋅ Parañaque, Metro Manila, Philippines
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Human ResourcesJob Sub Function:
Total RewardsJob Category:
ProfessionalAll Job Posting Locations:
Paranaque, National Capital Region (Manila), PhilippinesJob Description:
Case Management, Leave and Benefits Administration
Receive, assign, update, classify, process cases in case management application for one or more processes
Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
Responsibility for delivering upon agreed SLAs
Ensuring policy and legal compliance
Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
Implementation/communication of new or change in benefits policies/programs/processes.
Identify areas for improvement on daily operational processes and implementation
Projects/Programs/Process Improvements/Other Tasks
Take ownership of specific yearly/monthly activities as per the yearly calendar, for example Annual Holiday Calendar.
Identify opportunities for program/process improvement.
Participate in the development and implementation of various functional or cross-functional projects.
Support major projects such as acquisitions, divestitures, or restructuring related to benefits programs/processes.
Perform other tasks as may be assigned.
Qualifications:
• Fluency in English language
• Ability to perform administrative activities.
• Demonstrates customer orientation and customer service skills
• Ability to accurately collect information in order to understand and assess the clients’ needs and situation
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.
• Strong analytical skills and attention to details.
• Strong written and verbal communication skills; manages internal communications and external/client communications with
detailed support and assistance in a concise and professional manner
• Discretion, professionalism, confidentiality and judgment
• Technology Savvy
• Computer literate with knowledge of common office productivity software and the ability to learn customer service software
applications (e.g., MS Office, email, fax, Internet Explorer)
• Ability to work effectively in a fast-paced, self-directed team-based environment
• Enthusiastic team player with a strong drive to create a positive work environment
• Continuous learning mindset - always curious, learn from mistakes, be open minded and willing to learn with others and willing
to share knowledge
• Great work ethics – be reliable, meet deadlines, deliver the results, be open to receive feedback
Other Qualification:
• (already implied in the 0-4yrs experience requirements)
• Basic understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Business
Partnering, Employee Relations) or Payroll
• Knowledge of labor laws
• Experience with case & knowledge management tools (ideally SNOW)
• Experience in Workday/FYB
• Languages skills: English (oral and written) + one local language
• Bid data processing
“As part of our Company’s growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations.”
Required Skills:
Preferred Skills:
Business Behavior, Compensation Management, Confidentiality, Data Reporting, Data Savvy, Document Management, Editing Process, Employee Compensation and Benefits, Employee Rewards Programs, Execution Focus, HR Strategic Management, Issue Escalation, Numerically Savvy, Problem Solving, Researching, Salary Benchmarking, Talent ManagementWebsite: https://www.jnj.com/
Headquarter Location: Beerse, Antwerpen, Belgium
Employee Count: 10001+
Year Founded: 1886
IPO Status: Private
Last Funding Type: Seed
Industries: Biotechnology ⋅ Health Care ⋅ Manufacturing ⋅ Medical ⋅ Pharmaceutical