Primarily responsible for the creation of WIPs and scheduling of engineers

We offer:

To present a professional company customer facing image and increase customer service levels. Increasing revenue and
margins through building effective customer and colleague relationships.
• To ensure we provide a pro-active service and support, in order to exceed our customers’ expectations.
• Manage and control the despatch of engineers to Breakdown/TOA jobs as required keeping the customer informed at all
stages.
• Proactive control of service planning. Maintaining accurate planning master data.

Tasks and Qualifications:

To liaise with service engineers, quotation controllers, Service Operations Manager to help maximise the effectiveness of
service quotations to ensure that revenue and margin opportunities are optimised.
• Liaise with Service Operations Manager to produce service schedules and communicate these to engineers and confirm
with customers.
• Provide proactive communication to customers regarding TOA’s, breakdowns and planned services.
• In line with the Customer Service Charter, communicate with external and internal customers in a professional and
competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit
growth for the business.
• Arrange and plan work arising from Thorough Examinations and Service as required.
• In conjunction with the Service Operations Manager deal with any invoice queries in a timely manner.
• Arrange third party jobs as required through approved suppliers. Fully processing ERP Goods Receipts etc .
• Adopt a One Linde approach when liaising with all Linde regions.
• Ensure Engineer time sheet data is accurate and up to date to allow smooth processing of all jobs prior to JBCL.
• Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion
of jobs.
• To undertake this role in compliance with Health and Safety requirements.
• Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you
to undertake other duties commensurate with the salary for this position.