Job Posting End Date:

Worker Type:

Fixed Term (Fixed Term)

DESCRIPTION:
Responsible for the process, management, support and delivery of Package & deployment service, Transition & Change, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.
We’re seeking expert Senior Package & Deploy Engineer to support the delivery of Workplace Delivery teams.

YOUR RESPONSIBILITIES

• Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. timelines, impacts, communication contacts, etc.

• Plan, schedule and coordinate releases with nominated pilot users and the production fleet

• Coordinating PVT/TVT and sign offs between resolver groups and stakeholders

• Maintain and forecast the application lifecycle management register

• Perform Change & Release management within the teams’ responsibilities

• Attend and represent the team at Change Advisory Board (CAB) meetings

• Attend and represent the team at Post Implementation Reviews (PIR) meetings

• Compliance reporting and initiative to improve deployment success rates

• Strong and Effective communication with stakeholders and resolver groups

• Ensuring a high level of successful releases

• Coordinate Major Incident Management/Critical fixes for the team

• Document and maintain processes within the team

• Create and apply ongoing continual service improvements

• Create and maintain stakeholder contact list

• Manages the risk of operating the service

• Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure

• Serves as the point of escalation (notification) for major incidents

• Accountable for the successful resolution of critical, high, medium and low problems

• Accountable for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant

KEY CHALLENGES:

• Driving operational & technology change agenda to mature services in line with industry direction.

• Ensuring service change and service transition is executed flawlessly

YOUR SKILLS AND EXPERIENCE

• InstallShield/AdminStudio a must – core component for application packaging

• 5-10 years’ experience in ITIL frameworks

• Experience with managing enterprise desktop and application deployment technologies and toolsets (SCCM, Altiris, IBM Big Fix)

• Experience with Win7, Win10, Office 365 and Mac based environments

• Strong awareness and understanding of hardware, networks, software technologies and applications

• Relevant industry certifications (ITIL etc.) of equivalent experience

• Strong business communication and interpersonal skills

• Proven ability to remain flexible to deliver business outcomes

• Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment

• Knowledge and understanding of industry trends and technology

• Tertiary qualification in a Technology discipline or related field

THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package
• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary

2. Exciting career and development opportunities 
• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Professional banking qualifications through the Career Qualified in Banking (CQiB) program accredited by FINSIA.
• Sponsored English course with native teachers
• Opportunity for training in Australia

3. Professional and engaging working environment
• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!
If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NICV offers you a flexibility to balance your work - life, the opportunity to grow as professionals and people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

It's a good time to see what you can find at NAB as a

Senior Workplace Engineer

CLOUD FIRST

NAB is undergoing an exciting "Cloud First" technology transformations by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Out passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

If this excites you, let's have a chat over a cup of coffee!