Account Manager

Team: Account Management

Job Summary: The Account Manager serves as the primary point of contact for clients utilizing OccuNet’s suite of repricing solutions. This role is responsible for managing ongoing client relationships, coordinating with third-party administrators (TPAs), brokers, and internal teams, and ensuring a high level of client satisfaction and operational effectiveness.

The Account Manager partners closely with clients to proactively ensure client satisfaction with OccuNet’s services by helping them interpret reporting, identify opportunities to improve discounts, exposure, enhance member experience, and drive overall program performance.

What it’s Like to Work Here: At OccuNet, you matter like we matter!  Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate. Don’t miss out on this rare opening with us!

A Day in the Life:

• Serve as the primary relationship manager for a portfolio of mid-tier accounts.
• Attend and facilitate meetings with clients and partners to address ongoing needs and strategic initiatives.
• Collaborate with internal teams to resolve escalated operational, provider, and member issues.
• Analyze client reporting and trends related to claims processing, negotiations, and balance billing to identify improvement opportunities.
• Proactively communicate client expectations, feedback and workflow updates to internal stakeholders to ensure alignment with client needs are met.
• Support client renewals, ongoing education, and business reviews by translating data into clear, actionable insights.

Duties & Responsibilities:

• Serve as the liaison between clients and internal teams to address inquiries and proactively identify process improvements and service needs.
• Communicate client needs effectively across departments to drive better outcomes.
• Collect, analyze, and present client data to highlight key performance trends and insights during client renewals and business reviews.
• Maintain confidentiality of sensitive client and organizational information.
• Perform other duties as assigned.

Required Skills and Abilities:

• Strong attention to detail with a focus on accuracy and follow-through.
• Excellent written, verbal and interpersonal communication skills.
• Experience in reference-based pricing, self-funded plans and fully insured plans.
• Proven ability to build and maintain client relationships (employer groups, brokers, TPA and insurance carriers).
• Proactive problem-solver with the ability to anticipate issues and recommend solutions.
• Comfortable managing multiple priorities and accounts in a fast-paced environment.
• Organized thinking with the ability to consolidate and communicate relevant information.
• Demonstrate ability to work independently with excellent judgment.
• Capable of delegating or coordinating research and tasks when appropriate.
• Proactive identification of opportunities to improve client and member experiences.
• Demonstrates proficient computer skills. (i.e. Microsoft Office).

Ready to apply? If this job sounds like a fit for you, then click on the ‘apply’ button below. Good luck!