Posted:
9/5/2024, 6:39:29 AM
Location(s):
Austin, Texas, United States ⋅ Texas, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Notes to applicants:
Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.
Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.
Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.
The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with an exceptional overall experience from the moment they enter a Dimensional building. The Receptionist will be responsible for maintaining front desk duties while providing hospitality support to employees and visitors. This is an onsite position; if available, remote work will be limited.
DUTIES & RESPONSIBILITIES
Greet employees and visitors in a professional and friendly manner, reach their point of contact promptly, or escort them to appropriate locations as needed.
Accurately enroll clients and guests into badge databases.
Communicate with other departments via phone, email, and office messenger to share or collect information regarding clients, guests, and employees.
Ensure new employee information is uploaded into company intranet and applications.
Monitor department email distribution list and reply using accurate and professional verbiage, delegating emails to appropriate Corporate Services representative.
Assist with managing incoming telephone inquiries and field calls appropriately using a call management software program.
Excellent organization and prioritization skills to effectively and efficiently manage multiple visitors, requests, and day-to-day tasks.
Knowledge of firm and departmental structures as well as senior management and company history.
Understand and track all events occurring onsite, including awareness around when groups are due to arrive, the impact of arrivals on other departments, and proactive communication to appropriate leadership if/when changes arise once groups are onsite.
Have a basic knowledge of surrounding area amenities, events and activities to share with employees and clients as needed.
Be proactive and solution-oriented when approaching projects and responsibilities.
Ensure Reception and lobby remain clean and organized.
Uphold building and operational security processes and procedures.
Serve as a building representative for life, safety, and evacuation procedures.
Assist with meetings and events as needed.
Special projects as assigned.
QUALIFICATIONS
REQUIRED
Must be flexible and possess a professional, approachable, and friendly attitude.
Excellent verbal and written communication and interpersonal skills.
Customer focus and the ability to multi-task, set priorities, and manage time effectively.
Excellent problem-solving skills.
Detail-oriented and organized.
Able to work equally well in a team environment and independently.
Self-starter who can manage multiple projects and meet deadlines.
Able to work well under pressure.
Professional appearance and demeanor.
Strong phone and verbal communication skills along with active listening.
Strong computer skills (Excel, Word, and Outlook) with the ability to learn programs as needed.
PREFERRED
Bachelor's degree preferred.
At least 2 years of office or receptionist experience in a corporate environment.
Experience using call management software is a plus.
Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.
It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.
Website: https://dimensional.com/
Headquarter Location: Austin, Texas, United States
Employee Count: 1001-5000
Year Founded: 1981