Title: Sr. Engineer-Cloud Technical Support
Location: Bangalore

Responsibilities

• Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor

• In depth log debug and analysis

• Support customer KPI’s and SLA’s

• Software Upgrades and Patching

• Emergency Recovery for outages reported by customers

• Maintenance of customer lab environments

• Mentor and train others in the organization

• Document and develop technical content and solutions for knowledgebase

ABOUT YOU

• Bachelor’s degree in a technical field: Computer Science, Engineering, or similar

• Experience working in an external customer facing technical support role

• Experience troubleshooting complex technical issues

• Excellent written and verbal communication skills in English

• Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.

• Experience working with Linux

• Ability to work in a dynamic, high pressure customer facing environment

• Ability to manage and prioritize numerous customer issues simultaneously.

• Experience with Docker and Kubernetes

• Experience with ELK stack

• Experience working with Telecommunication Providers

• Experience with scripting: Ansible, Bash, Python

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.