Primary City/State:

Sun City West, Arizona

Department Name:

Clinical Care Operations

Work Shift:

Day

Job Category:

Administrative Services

Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.  Apply today. 

Clinical Care Operations is the hub of patient management for the facility, including: unit staffing, bed assignment, house supervision, emergency preparedness (code events and internal disasters), patient transports, dispatch, and data analysis. Several employee groups report into this department, including clinical positions such as RN House Senior Managers, SWAT Nurses, and the Resource Team (RNs, Nursing Assistants, Patient Care Assistants, Unit Coordinators, and Behavioral Health Technicians), plus non-clinical roles such as Office Supervisors, Transport Supervisors, Dispatchers, Placement Liaisons, Information Specialists, and Business Support Assistants.

As a Business Support Assistant, you will provide clerical and administrative services for the Clinical Care Operations department and various units throughout the hospital. You will assist with a range of tasks such as document creation, data entry, system access requests, procedural scheduling, staff call-offs and coverage, reviewing timecards and schedules, patient bed placement, supply/equipment tracking, retrieval, and delivery, and much more. This is a great opportunity to learn the many aspects involved in hospital operations and grow professionally. Two years of related administrative work experience is required for this position. The ideal candidate will be a team player, understand the importance of first class customer service/patient care, have great communication skills, and thrive in a fast-paced, everchanging environment.

This is a full time day shift position - 6:00am-6:30pm with rotating weekends. Weekends and holidays are required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18% night shift differential when applicable. 

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY
This position provides administrative services and assistance requiring occasional discretion and judgment. Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing.

CORE FUNCTIONS
1. Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process.

2. Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate.

3. Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications.

4. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application.

5. As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor.

6. May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.

7.Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.

MINIMUM QUALIFICATIONS

Requires a high school diploma or equivalent education and two or more years administrative work experience in a related area.

Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Requires the ability to work effectively with common office software, including spreadsheets and word processing. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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