Role Overview
We are looking for a Product / Relationship Manager who will be based in Istanbul and will be part of Türkiye Custody Team that reports to the Türkiye Custody Country Head. This role will be responsible for managing the relationship of a designated client portfolio consisting of prominent foreign international financial institutions in collaboration with the regional Coverage and Product Management teams.
The primary objective of this role is to deliver exceptional client service by proactively managing customer and service delivery, promoting related product offering, ensuring a strong risk -control environment, and supporting the maintenance and growth of the existing large-scale business to drive profitability.
What you’ll do
- Manage relationships for a designated Custody client portfolio in collaboration with global coverage and products partners.
- Support new business growth and provide local support for opportunities (such as due diligence activities etc.) as well as high standard responses for AFME and other client questionnaires.
- Identify and support sales opportunities as well as client implementations and onboarding processes.
- Leverage your local knowledge of clients’ and infrastructure to optimize the outcomes for Citi and for its clients. The ideal candidate should have a strong understanding of the requirements of large institutional custody clients.
- Prioritize client needs in everything we do to deliver best-in-class service, in line with Citi’s policies and procedures, ensuring a thorough understanding of their needs and expectations, while serving as the escalation point for client related issues.
- Work with the operations team to eliminate root causes of services issues and client inquiries, working with regional management on product improvements and ensuring servicing and capacity problems are addressed.
- Represent Citi in the market and attend market meetings, with the aim of influencing the alignment of local legislation and the adoption of agreed regional/global market standards to foster harmonization, through strong leadership in the local Industry associations.
- Monitor the trends and revenue targets of the designated client portfolio; Contribute the information to the Custody Country Head for the regular management reviews and processes.
What we’ll need from you
- Over 5-8 years of relevant experience in Custody business with extensive knowledge in capital markets, market infrastructure or in a similar client relationship or product management role.
- This is a role that’ll offer you the opportunity to build an in-depth knowledge of custody business. Every day there will be a new business challenges that will help you develop new skills that can drive your career. Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
- Consistently demonstrates clear and concise written and verbal communication. The role requires good interpersonal skills.
- Consistently demonstrate clear and concise written and verbal communication.
The ideal candidate should have a proven prior track record in a similar position.
Qualifications:
- Advance level of English language knowledge.
- Turkish language skills would be preferred.
- Demonstrated analytical skills.
- Demonstrated problem-solving and decision-making skills.
- Ability to work in a team-oriented environment.
Education:
- Bachelor’s degree / University degree or equivalent professional experience.
- Master’s degree preferred.
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Job Family Group:
Product Management and Development
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Job Family:
Product Management
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Time Type:
Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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