Purpose:

The primary purpose of this role is to lead a team to ensure that Salesforce landscape of applications are up and running for business usage and that enhancements are implemented in line with future business requirements.

Key competencies:

• Certification in the use of Salesforce applications.
• Experience with Salesforce applications and operations.
• Experience developing in an enterprise environment such as source code control, continuous deployment, or release management.
• Experience in enterprise application development or equivalent.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Ability to focus on end-outcomes and work accordingly to achieve the desired results.

Specific activities required:

• Manage the allocation of appropriate tasks to team members to maximise productivity and professional development of the team.
• Monitor and review work undertaken by the team to ensure that they deliver high quality outcomes in a timely manner.
• Lead full spectrum development on the Salesforce Platform that follows industry best practices.
• Work closely with business stakeholders to create technical designs for enhancements that meet their current and future requirements.
• As part of cross-functional project teams, participate in application design, configuration, testing and deployment.
• Identify and prioritise work for the team in line with business requirements to ensure optimal utilisation and timely delivery of services.
• Provide technical assistance and end-user troubleshooting for bug fixes, enhancements, and user queries. This covers the Salesforce landscape of applications (eg Salesforce, iCertis, etc).
• Identify opportunities to improve business and development practices on an ongoing basis.
• Proactively monitor the Salesforce landscape to keep abreast of latest developments and bring improved practices into BAU operations.
• Key Stakeholders and Relationship
  • Internal
    • Project Managers and Teams: Work closely with Project Managers and their teams to ensure the successful release of the software application.
    • Business Stakeholders: Work closely with relevant business stakeholders to define detailed requirements for future enhancements and support them with production incidents.
    • Back-end IT teams: Work closely with relevant back-end IT teams such as DBAs, server administrators, security team, testing team to ensure that applications run smoothly and or changes for development are made in accordance with desired outcomes.
  • External
    • Consultants and Service Providers: Engage with external consultants to deliver projects as required.
    • Salesforce Representatives: Work with representatives from Salesforce to install latest upgrades, undertake planned maintenance and ensure good practices are being followed.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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