Technical Operations Lead (TOPS) L2

All of our roles are hybrid – 3 days in the office. 

Office Location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7

Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. 

Due to our growing teams, Interactive Brokers seeks an individual to join our expanding Technical Operations team in a Specialist position providing 2nd-level technical support to internal teams. In order to provide the best online trading experience in the world, Interactive Brokers software, systems, and other crucial business technology must be maintained, monitored and supported at all times with locations across the globe with vigilance, tenacity and precision. To achieve that goal, Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals unbound to one specific skill or discipline. With bushido spirit, these operators develop tools, systems and solutions to ensure the correct function of the various systems encompassing Interactive Brokers' platform.

To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with technology, hardware and software components.

Your Responsibilities

• Monitor various aspects of the Interactive Brokers global brokerage system in real-time. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams. 
• Provide 2nd-level technical support to internal teams. 
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. 
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. 
• As part of the team, act as the primary escalation point for all brokerage system technical issues. 

Key Requirements

• Strong communication skills, with English as the primary language. 
• A Bachelor's or apprenticeship in a technical discipline. 
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies. 
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment. 

Preferred 

• Prior experience in a technology position 
• Experience with Unix / Linux style command line interfaces 
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

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