IT Site Coordinator - Berlin (On-Site)

Exciting opportunity to shape the future of data! 

Come join the dynamic and innovative Snowflake IT team as a hands-on and startup-savvy IT Site Coordinator in our Berlin office. We are thrilled to welcome an enthusiastic individual who is eager to provide top-notch IT services to our valued employees. Your expertise in managing centralized authentication, SaaS providers, VPN, corporate networking, and Mac/Windows endpoint systems will be invaluable to our organization. 

As a key member of our team, you will closely collaborate with and provide support to various departments, including sales, finance, marketing, HR, engineering, and even executives. We are looking for someone who thrives in a dynamic environment and is willing to jump in and get things done to make Snowflake successful. 

This onsite role offers the opportunity to own and provide IT support to all employees in the "Berlin" office and beyond. You will manage our Tech Bar Support from Monday to Friday, ensuring efficient IT operations. As a sincere and friendly team player, you will help build the future of data and contribute to Snowflake's success. Come join us!

You will be based in our Berlin office Mon-Fri, along with a peer, your direct line manager is based our of London. Our EMEA IT Client Service team consists of 7 members located in our 4 main offices: London, Warsaw, Berlin, and Amsterdam. Occasional travel will be required.

DUTIES:

• Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
• Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
• Provide Global support by managing tickets within our IT Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues
• Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
• Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support and pass them down to the Level 1 help desk
• Actively participate as a Global IT member and participate in global projects
• Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems with necessary
• Excellent oral and written communication skills with strong interpersonal skills
• Candidate must have the basic ability to manage projects and an understanding of project methodology
• Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
• Working knowledge of video collaboration (Zoom) and providing local A/V support
• Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
• Responsible for maintaining local inventory accuracy and coordinating equipment 
• Prepare new hire hardware for deployment
• Responsible for running weekly new hire orientation
• Troubleshoot client-side network connectivity issues

REQUIREMENTS:

• Minimum of 8+ years experience supporting information technology infrastructure
• Minimum of 5 years experience providing executive-level support
• Strong experience with Mac OS systems at the user level
• Experience with change control policies and procedures
• Experience administering small-size corporate server rooms
• Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
• Office 365 Administration
• Google Administration
• Jamf Administration
• Active Directory Administration
• Must be able to work a flexible schedule, including overtime and after-hours work.  Must be periodically on call for after-hours support
• Onsite 5 days per week, Mon-Fri
• Both German & English speaking
• Must be able to lift 50lbs and ability to troubleshoot network issues in IDF