Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description:

As a Wear Senior Parts & Services Consultant at Caterpillar Inc., you will lead and provide expertise in the development and implementation of global marketing and sales strategies for the Wear Construction Industries Services division’s. You will own the Global Wear Strategy, supporting the achievement of the Wear Sales Annual Business Plan (ABP) with regional sales execution teams. Collaborating with various product groups, you will drive the transformation of the Wear business by leveraging New Services Development (NSD). Your role includes achieving global parts sales targets, developing and executing strategies for Customer Value Agreements (CVA) and e-commerce, leading dealer workshops, and conducting customer roadshows across multiple regions. You will also analyze market trends, establish performance metrics, and ensure alignment of marketing strategies with organizational goals. 

​What You Will Do:  

• Lead Global Marketing and Sales Strategies: Develop and implement comprehensive global marketing and sales strategies for the Wear Construction Industries Services division.  Ensure alignment with the organization’s goals and objectives and drive the achievement of the Wear Sales Annual Business Plan (ABP) in collaboration with regional sales execution teams. 

• Own and Execute the Global Wear Strategy: Take full ownership of the Global Wear Strategy, focusing on key strategic pillars such as, Cutting Edges, Customer Value Agreements (CVA), and digital campaigns. Work closely with product groups including Parts, Services and Logistics Division (PSLD), Excavation division (EMD), Excavation division (EXD), and Building Construction Products division (BCP) to transform the Wear business through New Services Development (NSD). 

• Achieve Sales and Business Plan Targets: Develop and execute strategies to achieve global parts sales-to-user (STU) target for Wear parts. Drive the achievement of active CVA and e-commerce ABP goals, ensuring the successful execution of sales plans and initiatives across all regions. 

• Lead Dealer Workshops and Customer Roadshows: Organize and lead global workshops for GET dealers, providing training and expertise to enhance their sales capabilities. Conduct customer roadshows in key regions (America North, LATAM) to showcase Wear products and solutions, and gather valuable customer feedback. 

• Market Analysis and Strategy Optimization: Conduct thorough market and competitive research to identify new opportunities and industry trends. Establish metrics to monitor and review the effectiveness of existing marketing strategies and suggest necessary interventions for continuous improvement. Ensure that all marketing efforts are data-driven and aligned with the overall business objectives.

• Strategically collaborate with Global Account and Managed Account for Wear parts growth. 

What You Have (Basic Qualifications):  

• Experience requirement: Candidate must have progressive and extensive experience and one or more of the following: Customer/dealer facing roles, earthmoving construction equipment, product marketing and/or commercial. 

• Service Excellence: Demonstrated experience in delivering price realization targets and launching new products. Proven ability to provide high-quality marketing recommendations and ensure service excellence in all aspects of the role. 

• Customer Focus: Strong advocate for the customer and the enterprise, with a deep understanding of industry and product knowledge. Experience in the NPI/NSD process and working with price/value analysis and disconnects to meet customer needs effectively. 

• Consulting: Exceptional consulting skills with the ability to influence and achieve challenging goals across the global Caterpillar enterprise. Proficient in working with team dynamics and interpersonal relationships to drive successful outcomes. 

• Strategic Thinking: Strong leadership capabilities with a broad business background. Excellent organizational and analytical skills, with the ability to develop and implement strategic initiatives that align with the organization’s goals. Outstanding communication skills to articulate and advocate for strategic priorities. 

Top Candidates Will Have: 

• English Advanced

Additional Info:  

• 30-40% domestic and international travel is expected. 

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Posting Dates:

octubre 2, 2024 - octubre 15, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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