About the Role:

Grade Level (for internal use):

08

The Team: We act as a bridge between the sales team and salesforce. Support sales managers with internal/External business activities by managing all contracts and opportunity related queries. We maintain the contract and opportunity life cycle as per the process and guidelines. We contribute to every stage of the sales cycle and ensure that the data in Salesforce remains up-to-date and relevant. Handles administrative and technical tasks, creates reports & dashboards to streamlines processes. Assisting all stakeholders provide solutions so that contracts and opportunities are processed accurately in Salesforce.

The Impact: As a Contract & Sales Operations Specialist, you will have the opportunity to work in a team that’s expanding vertically in terms of products being supported. 

What’s in it for you: This is an integral role in a challenging and rewarding environment. This position will suit candidates who enjoy both the technical and business aspects of how things work in operations. You will be closely working with teams like Sales, Finance, Legal & Technical teams to understand the overall workflow. You will be providing best practices to various stakeholders to efficiently work on closing the deals and will also contribute at a global level to shaping future growth in collaboration leaders.

Responsibilities:

• Quality Assurance / exception monitoring of contracts and opportunities.
• Creation of Salesforce reports and dashboards for users; Monitor and manage data quality to ensure accuracy and completeness of Salesforce records.
• Proactively identify opportunities to streamline processes and improve data quality.
• Help maintain key fields within SFDC to ensure data integrity to allow for accurate reporting and sales hierarchy.
• Act as an internal Help Desk resource for all SFDC user support issues with the Sales organization and work with the technical support team to expedite resolution.
• Communicate effectively and efficiently with Sales Managers/Sales representatives and provide swift and accurate responses/resolutions.
• Understanding of Opportunity, Recurring revenue, Bookings & Renewals process.
• Should flag inconsistencies in the CRM / tools to maintain pipeline hygiene and forecast.
• Assisting the sales team in creating Contracts and opportunities.
• Assisting/Working alone on ad-hoc projects whenever necessary.

What We’re Looking For: 3-5 years of experience in Contract Management/Sales operations.

• Critical thinker with the ability to develop innovative solutions with excellent data and analysis skills.
• Basic understanding of contract verbiage / language and is familiar with contractual wordings.
• Analytical data-driven mindset; ‘problem solver’ type of personality and at ease operating in a fast-paced environment; strong process orientation.
• Excellent communication and collaboration skills with the ability to work effectively across departments and levels of the organization.
• SFDC power user highly desired, with the ability to independently build and run reports/ dashboards that cater to business or analytical needs.
• Strong Microsoft Office skills especially Excel.

Personal impact

• Strong analytical, investigative, and problem-solving skills.
• Commitment to producing quality work promptly.
• Must be confident, articulate, and a fast learner.
• Willing to progress in an exciting, fast-paced environment.
• Self-starter with a natural curiosity to learn and develop capabilities.

Communication

• Strong oral and written communication skills
• Interpersonal skills and ability to work cooperatively with cross-functional teams.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)