Responsibilities: 

• Oversee day-to-day operations of the team.
• Provide regular operational reporting to drive visibility, control, and decision making.
• Manage the team’s workload distribution, ensuring that all metrics are met, and issues are escalated.
• Ensure service and performance levels agreed between Accenture and the Client are met.
• Train, coach, and conduct performance reviews and development (team huddles, one-on-ones) for the team.
• Maintain DTP’s, identify process gaps, and suggest process improvements by providing insights through research and analysis.
• Partner with various stakeholders to design new processes and ensure accurate implementation of such processes.
• Serve as primary point of contact for the team, key stakeholders and the client.
• Assist with urgent or Ad Hoc requests from the client and resolve escalations.
• Set up and manage re-occurring touchpoints with the client as needed.
• Maintain a line of communication with leadership to keep them updated on the team’s performance.
• Act as the People Lead for agents on the team.
• Manage and nurture client relationships.
• Manage escalations, conduct root cause analysis, and identify preventive and corrective actions.
• Facilitate new hire and process training as required.

• Troubleshoot and resolve system issues as required.
• Monitor chats, emails, and systems to stay up to date and respond to any requests timely.

Basic Qualifications:

• Bachelor’s degree is required preferably in business, finance or accounting.
• 3+ years of experience in Finance/Accounting processes.

Preferred Qualifications:

• Procure to Pay domain experience.
• Prior experience with Coupa and NetSuite.
• Experience leading or supervising teams.

Professional Skill Requirements:

• Excellent communication and stakeholder management skills, including supplier-facing interactions.
• Proficiency with MS Excel, Google Sheets and reporting tools for supplier data analysis.
• Problem-solving mindset with attention to detail and process compliance.
• Written and spoken ability to communicate in English for Accenture interaction.
• Attention to detail.
• Excellent customer service.
• Time management and organization skills.
• Ability to work in a multicultural and diverse environment.
• A natural ability to adapt to change.
• Leadership skills.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.