Are you passionate about helping others and delivering exceptional service? Join us as a Patient Services Representative and play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with empathy and professionalism.

What You’ll Do

• Answer patient inquiries with empathy and professionalism, addressing concerns and providing accurate information.

• Assist with billing, collections, and insurance-related queries.

• Coordinate with third parties, such as insurance providers, to resolve account questions.

• Conduct proactive outreach and follow-ups with patients.

• Cross-train and collaborate with your team to ensure smooth operations and effective backup coverage.

• Uphold confidentiality and ensure HIPAA compliance at all times.

• Maintain reliability through punctuality, strong attendance, and teamwork.

What We’re Looking For

• Experience in healthcare or customer service is a plus.

• Strong communication and interpersonal skills.

• Knowledge of billing, insurance processes, or HIPAA regulations is an advantage.

• Highly organized, detail-oriented, and able to thrive in a fast-paced environment.

Why Join Us?

• Supportive and collaborative team environment.

• Opportunity to make a real impact on patients’ healthcare journeys.

• Career growth and development in the healthcare industry.