Job Duties and Responsibilities:

• Perform application installations, upgrades, and product maintenance for existing customers.

• Troubleshoot application upgrade issues, problem analysis, diagnosis and remediation including critical events.

• Create and maintain upgrade-documentation and processes.

• Build strong positive relationships with the customer and project team members.

• Planning, prioritizing, and executing assignments within deadlines.

• Coordinates and drives compliance with change control policies and processes.

Knowledge, Skills and Abilities

The following skills or knowledge are beneficial to the success of this role:

• Strong Knowledge and experience with Windows operating systems and SQL Server (including Windows / SQL permissions, Windows Clustering, SQL Server AlwaysOn, and SQL code / queries).

• Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.

• Excellent communication skills.

• Strong problem solving skills.

• Well organized, detail oriented, self starter, able to work independently.

• Working knowledge of VMWare and Active Directory.

• Must demonstrate the ability to learn and communicate new technologies.

• Knowledge of the software and hardware implementation methodology.

• Ability to identify best solutions to discovered problems or deficiencies.

Education:

• BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.

• Microsoft AZ-900 Certification is recommended.

Requirements

• Ability to communicate with all levels of staff and management.

• Ability to explain technical terms to non-technical individuals.

• Will require nighttime work at times to perform application upgrades in a production environment.

• Experience:  Typically requires a minimum of 2 to 3 years of related experience.