Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Accountable for the oversight of the office outpatient health services practice including, operations, staffing, human resources, patient satisfaction, safety, and compliance. The Practice Manager will work collaboratively with clinical leadership to provide leadership and management that enables the office to meet its goals and objectives, providing a safe, clinically effective, and high performing environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Operational Management:

• Responsible for maintaining a high performing whole healthcare office
• Analyze data and reports to identify and implement efficiencies in service workflows, reimbursement
• Responsible for ensuring that identified clinical programs are implemented and being provided consistently
• Maintains a practice that is in compliance with HIPAA and patient confidentiality standards
• Coordinates performance improvement efforts and required reporting
• Actively participates in the complaint resolution process as needed
• Maintains active communication and good working relationships with all referral sources and community stakeholders

Staff management:

• Evaluates staffing needs, screens, interviews, hires, and arranges appropriate on-boarding for clinic staff in conjunction with clinical management.
• Oversees staff performance and competencies
• Manages staff compliance with annual screens, trainings, and licensure
• Supports staff training and develops opportunities as well as corrective action
• Monitor and positively affect employee morale

Compliance:

• Conducts regular audits on client charts to ensure compliance with Centerstone Health Services ,HRSA and regulatory agency requirements
• Actively participates in survey activities (HRSA, etc.)○Insures and maintains compliance with all federal, state, accreditation, and contractual standards

Coordination & Communication:

• Work collaboratively and interactively with clinical leadership to ensure quality of services and care
• Interface regularly and cooperatively with A/R and A/P departments to enhance billing and revenue efficiencies
• Coordinate and collaborate with Centerstone Health Services support services (Facilities, IT, etc.)
• Build and maintain strong working relationships with Centerstone Health Services staff, supervisors, and referral sources
• Convene leadership and administrative meetings, preparing agendas and maintaining meeting minutes

Reporting and Documentation:

• Address the requirements of HRSA, Medicaid, Medicare, etc., as applicable to management position
• Timely completion and maintenance of all internal and external required unit and/or organizational reports and/or documentation according to Centerstone Health Services standards, policies and procedures, and as required by external agencies (e.g. PTO requests, expense sheets, training requests and TB documentation, etc.)

Professional Development:

• Complete and maintain compliance with required trainings and education required for the position
• Attend community education events/seminars to continue developing expertise in the field and improve important professional relationships
• Participate in appropriate team and/or administrative meetings, assigned committees, in-services, and other continuing education/training
• Participate in preparation and monitoring of rolling budget and development of the Annual Plan, as applicable

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Demonstrates confidence, initiative and sense of urgency in making decisions on behalf of team and takes responsibility for those decisions
• Thinks strategically and demonstrates understanding of big picture in order to plan and achieve desired results toward Centerstone's mission and vision
• Guides staff to produce high-quality and repeatable work with absolute efficiency.
• Leads through confident understanding of and appreciation for policies and procedures; ability to quickly prioritize tasks and address emergent situations.
• Fosters an engaged and supportive work environment in which employees are at their best

MINIMUM QUALIFICATIONS

Minimum Education Level

Bachelor’s degree in Healthcare Administration, Business Administration or related field from a college/university accredited by the US Department of Education. Master’s degree in Healthcare Administration preferred.

Minimum Years of Experience

Minimum of two (2) years practice management experience.

Management and/or supervisory experience in a behavioral setting is preferred.

Required Certification/Licensure

Medical Assistant or clinical licensure preferred.

Task Percentage of Time/Frequency

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$55,900.00--$78,330.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.