WSECU’s Consumer Loan Servicing department is hiring! If you have experience working with consumer lending products and services in a financial institution and love getting lost in the details—this role might be for you! You’ll have the opportunity to work with a hardworking and fun team that has a direct impact on WSECU members.   

Your day might include:

• Analyzing new consumer loan activity
• Maintaining files of existing loans using a variety of software tools and daily reports to detect potential transactions in violation of state and federal laws, rules and regulations
• Reviewing and processing title paper work for lien perfections
• Helping branch staff & members navigate WSECU lending products and services
• Performing loan, share, payment, and error adjustments in Symitar and handling loan payoff requests in a timely and accurate manner
• Advising on support requests regarding adjustments, credit reporting, collateral protection insurance and check payments/payoffs
• Assisting with loan correction requests which may require interest calculations, credit reporting, disputes, payment adjustments, and other loan corrections
• Maintaining a detailed knowledge of WSECU consumer loans, processes, products and current promotions through ongoing trainings, department updates and credit union internal communications
• Ensuring accurate and timely filings of all reporting functions related to Consumer Loan Servicing and providing monthly updates to management
• Cross training and supporting daily operations in all areas within the department such as CPI, Titles Pending reports and other various reports
• Responding to requests through mail, email, chat, or webex messaging systems
• Supporting training other Loan Servicing employees, as needed
• Complying with federal regulations and credit union guidelines applicable to loan origination and servicing
• Meeting established handle time goals for email and Fresh Service ticket communication
• Recommending and assisting in implementing process improvements

What you bring to the team:

For Consumer Loan Servicing Specialist I:

Competitive pay: $19.67 - $29.50 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits

• The target starting pay for this position is $19.67 - $24.59 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

• Two (2) years’ experience with loans or loan servicing
• Experience with Episys/Symitar, Temenos, CUDL and Meridian Link (preferred)
• Requires broad knowledge and practical experience with credit union or financial institution lending operating areas, functions, products and services as well as how compliance is applied
• Able to utilize office automation and operate in a network environment
• Well-developed interpersonal, written and telephone communication skills.
• Requires excellent conceptual, organizational, and problem-solving skills.
• Microsoft Office Suite proficiency, ability to work under pressure, and the ability to handle sensitive information

For Consumer Loan Servicing Specialist II:

Competitive pay: $22.00 - $32.99 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits

• The target starting pay for this position is $22.00 - $27.49 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

• Four (4) years’ experience with loans or loan servicing
• Three (3) years working with Episys/Symitar. Temenos, CUDL and/or Meridian Link systems (preferred)
• Experience with a state DOL/DMV title tracking system (preferred)
• Requires broad knowledge and practical experience with credit union or financial institution lending operating areas, functions, products and services as well as how compliance is applied
• Able to utilize office automation and operate in a network environment
• Using sound judgement with sensitive and confidential information is required, along with exercising effective listening and negotiation skills while communicating in a diplomatic manner

**WSECU is currently hiring a Consumer Loan Servicing Specialist I or II depending on qualifications**

• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.

Where we’re located: 330 Union Ave, Olympia WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite two (2) occasions per week.

When you’d work: Monday through Friday, 8:30 am -5:30 pm, full time minimum 40 hours per week, with scheduling flexibility to meet service needs for this non-exempt position

Hybrid Working from home requirements: 

• Reliable, high-speed home internet connection
• Private, confidential workspace, away from distractions and other people
• Suitable desk/surface and desk chair

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And, you get to work with some awesome people!

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We look forward to reviewing your application!

All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.

We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 800.562.0999 x11111 or email us for assistance.