Job Description

About this job:

Process outgoing transfer request electronically/ and or manually.

What you will be doing:

• Process incoming/outgoing transfer request

• Taking proactive measures by calling/email contra-firms or mutual fund companies to complete request

• Follow up for all transfers utilizing internal workflow tools providing clear and concise consistent updates to the end client.

• Workflows must be reviewed daily to assure that we are on track to complete the transfer by the target date assigned.

• Review, research & resolve reconciliation items & blotters daily. No position breaks that exceed 3 days. Position breaks in risk of the 3-day requirement should be escalated to supervisor or manager for assistance.

• Respond to all department emails before end of business day. If the inquiry cannot be satisfied on the day requested, it is expected that you will confirm receipt of the inquiry and provide the sender information on when they can expect resolution.

• Adapt quickly to increased volumes. Organize your day and your activities allowing you to address spikes in volume.

• Respond to leadership communication in a timely manner. manner. This means that it is expected that you will acknowledge an e-mail within 1 hour and a Microsoft Teams Chat within 15 minutes unless at lunch.  It is not expected that you can resolve all inquiries in that timeframe, but it is expected that you acknowledge receipt and provide sender information about your course of action.

• Responsible for understanding and performing procedural duties and if an error occurs, the ability to identify where the error occurred in the process.

• Required to participant, ask questions, take notes during all training.

Educational Requirements:
High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience preferrable.

What you bring:

• 2+ years in a finance/banking industry.
• Proficient in the use of basic office equipment and tools as well as applications specific to trust systems/processes
• Requires strong problem-solving, time management, organizational and data entry skills
• Requires attention to detail and the ability to multi-task and adjust schedules to meet deadlines
• Ability to work in an organized manner
• Ability to maintain confidentiality
• Ability to communicate effectively verbally and in writing
• Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public

FIS JOB LEVEL DESCRIPTION
Experienced level role. Moderate skills with high level of proficiency. Works on assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Normally follows established procedures on assignments, receives little instruction on daily work, and requires general instructions for newly introduced assignments. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on complex projects to learn through experience. Typically requires more than two years of experience in an office setting. Some trust experience preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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