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Job Function:

Enterprise Management

Job Sub Function:

Commercial Management

Job Category:

People Leader

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

DePuy Synthes is recruiting for a Senior Director, GS Strategy & Operations, located in Bogotá, Colombia or Manila, Philippines.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

This senior leadership role is responsible for defining and executing the Global Services (GS) strategy while ensuring exceptional operational performance across a global, matrixed organization. The leader will drive the evolution of Global Business Services by integrating strategy, operations, process excellence, automation, AI, and digital capabilities to deliver scalable, efficient, and high-quality services.

The role will own the Global Services operating model, including service delivery performance, operational governance, process excellence, automation strategy, and the identification of new service opportunities that expand the value of GBS across the enterprise. This leader will partner closely with business and functional stakeholders to drive transformation, improve customer experience, increase efficiency, and unlock new sources of value through innovative service offerings and AI-enabled solutions.

This role offers the opportunity to shape the future of Global Services, influence senior executives, and deliver measurable business impact across a rapidly evolving global organization.

Key Responsibilities: 

• Define and execute the end-to-end Global Services strategy aligned to enterprise priorities 

• Lead enabling capabilities including data & digital strategy, automation, reporting & insights, and process improvement 

• Oversee global service operations across contact centers, master data management, logistics, and commercial operations 

• Own strategy and portfolio management, including governance, prioritization, and execution of initiatives and investments 

• Partner with senior business leaders to translate strategy into operating models and transformation initiatives 

• Drive large-scale transformation efforts across people, process, data, and technology 

• Establish and manage performance frameworks, including KPIs, dashboards, and reporting standards 

• Standardize and automate metrics to enable consistent monthly and quarterly reporting 

• Apply industry best practices and external insights to continuously enhance service capabilities 

• Build and lead a high-performing global team, fostering accountability, inclusion, and continuous improvement 

Qualifications 

Education: 

• Bachelor’s degree required (Business, Engineering, Operations, or related field) 

• MBA or other advanced degree preferred 

Experience and Skills: 

Required:  

• 12+ years of experience in strategy, operations, shared services, or business transformation 

• Proven leadership experience managing large, global, matrixed teams 

• Deep expertise in Global Business Services (GBS) or shared services environments 

• Strong experience leading digital, data, and automation-driven transformation 

• Demonstrated ability to develop and execute enterprise strategies and operating models 

• Strong analytical and performance management capabilities (KPIs, dashboards, reporting) 

• Ability to influence senior stakeholders and act as a strategic advisor 
• Experience leading large-scale operational organizations with accountability for service delivery performance, customer satisfaction, and operational metrics.
• Proven success implementing AI, automation, and digital solutions that drive measurable business outcomes.
• Demonstrated experience establishing operational scorecards, performance management frameworks, efficiency targets, and executive reporting processes.
• Strong understanding of Global Business Services operating models and service expansion strategies.
• Experience leading transformation initiatives that combine operational excellence, technology enablement, and organizational change management.

Preferred:  

• Experience in healthcare, medtech, or other highly regulated industries 

• Exposure to contact centers, master data, logistics, or commercial operations 

• Experience with portfolio and program governance frameworks 

• Familiarity with digital product management and process design methodologies 

• Experience leveraging external benchmarks and industry best practices 

• Strong external orientation with ability to build partnerships and thought leadership 
• Experience building and scaling GBS service portfolios and evaluating new business capabilities for centralization.
• Experience implementing Generative AI, intelligent automation, machine learning, or advanced analytics solutions within shared services or operations environments.
• Track record of delivering significant productivity improvements and cost efficiencies through process excellence and automation programs

Other: 

• Language: English required; Spanish preferred 

• Travel: Up to 25% international travel 

• Certifications: Lean Six Sigma, PMP, or equivalent certifications preferred 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

#DePuySynthesCareers

 

 

Required Skills:

 

 

Preferred Skills:

Account Management, Client Management, Commercial Awareness, Commercial Laws, Commercial Management, Consulting, Corporate Management, Customer Effort Score, Customer Retentions, Developing Others, Inclusive Leadership, Leadership, Market Savvy, Negotiation, Operational Excellence, Pricing Strategies, Professional Ethics, Strategic Sales Planning