The Opportunity

• This is a remote position
• Qualified candidates must currently live in the Los Angeles, CA area.
• Must be able to travel up to 95%
• Must have a Valid Driver’s License.

We’re hiring a Field Service Engineer II within our Diagnostics Division. This is a field-based, remote role that covers the Los Angeles, CA territory.

As a Field Service Engineer II, you’ll support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. You’ll manage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directly impact patient care.

What You’ll Work On

• Install and Maintain Diagnostic Systems: Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.

• Troubleshoot and Resolve Issues: Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.

• Own Customer Satisfaction: Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.

• Manage Territory Effectively: Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.

• Ensure Compliance and Safety: Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.

• Collaborate and Mentor: Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

• Achieve Business Metrics: Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.

• Continuous Improvement: Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Required Qualifications:  

• Bachelor’s degree or equivalent relevant experience. 
• 2-5 years of experience in Engineering or Laboratory Technology. 
• Ability to travel 35% within the assigned territory.

Experience Preferred:  

• Strong troubleshooting and problem-solving skills with laboratory instrumentation

• Ability to work independently and thrive in team environments

• Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

• Effective communication and interpersonal skills.