Role Profile

Job Title

Production Support Analyst

Location

Gurgaon, India

Reports to

Production Support Lead Analyst/ Head of Production Support

For advertising: About FNZ

Who we are: 

 

FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 12,000 wealth management firms, enabling over 24 million people across all wealth segments to invest in the things they care the most about, on their own terms. We have over 30+ offices globally with 6000+ employees (and growing!).

To learn more about us and our journey, check out our careers site.

Role Description 

As a Production Support Analyst, you will provide application support for our client platforms. We are looking for a self-starter with expertise in issue management, addressing concerns from both external and internal clients to meet KPIs and SLAs.

A core aspect of your role involves ensuring the seamless functioning of deployed applications, emphasizing proactive and reactive measures to champion continuous service improvement.

Team Responsibilities:

• Manage platform alerts effectively to minimize downtime and disruption.
• Proactively monitor the platform to identify and address potential issues before they impact service.
• Provide Application Support, ensuring deployed applications function correctly.
• Support Incident & Problem Management – analysis, investigation, diagnosis, and resolution of production issues.
• Assist with Release & Change Management – testing and release processes for production fixes.
• Facilitate Service Transition between project support and production support for all changes.
• Support Service Level Management to deliver FNZ services within KPIs, SLAs, and contractual obligations.

Specific Role Responsibilities:

• Implement and manage routine platform checks to ensure system robustness.
• Contribute to platform maintenance and continuous service improvement initiatives.
• Identify and resolve application issues following agreed procedures.
• Prioritize and diagnose incidents, investigate causes, and escalate as appropriate.
• Document and close resolved incidents; analyze root causes to prevent recurrence.
• Collaborate with colleagues and operational teams to produce scalable, compliant solutions.
• Work with developers, analysts, and testers to ensure production fixes and process changes are fit for purpose.
• Draft and maintain procedures and documentation for application support.
• Undertake any other projects/tasks as required to ensure smooth production operations.

Experience required

What we are looking for:

• Experience: 2–5 years in a relevant role.
• Education: Degree in Computer Science, IT, or related field (or equivalent experience).
• Technical Skills: Proficiency in SQL.
• Communication: Strong verbal and written skills; confident in interacting with platform teams.
• Incident Management: Familiarity with ITIL or equivalent frameworks.

Experience preferred

Beneficial but not essential:

• Familiarity with financial markets and products.
• Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow.
• Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous. 

For advertising: Opportunities

What we offer:

• We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.
• Market leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

For advertising: inclusion

At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.

In addition, we want to ensure accessibility needs are well supported, if you require specific support, please advise us.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.