Project Role : Software Configuration Engineer
Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements.
Must have skills : Microsoft 365
Good to have skills : Microsoft Exchange Unified Messaging
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Project Role : Software Configuration Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have Skills : Microsoft 365, SSI: NON SSI: Good to Have Skills :SSI: Microsoft Exchange Unified Messaging NON SSI : Job Requirements : Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies Good knowledge of anti-spam solutions and technologies, preferably Microsoft Exchange Online Protection (EOP) cloud solution and ATP Good understanding of DirSync, Azure AD/ AADConnect. Good understanding of networking IP, DNS, SMTP. Good understanding on mail relay and connectors. Technical Experience: Experience of troubleshooting Outlook, OWA & client related issues for end users Knowledge of Office 365 Security and Compliance. Exposure to EOL and O365. Understanding on Exchange Online, SharePoint Online and Teams Experience on SharePoint Online administration. Knowledge on design planning and implementation experience with Office 365 Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently Willingness to work in 24/7 shift. Educational Qualification: Any graduate

15 years full time education

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