About this role:

Wells Fargo is seeking a Senior Operations Processor to join the Employee Relations Case Assignment Team as part of Human Resources.

In this role, you will:

•  Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Support and mitigate risk by executing and monitoring controls.
• Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Accommodations and Employee Relations
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

•  2+ year of human resources experience
• Knowledge and understanding of Human Resources ServiceNow and Workday
• Experience within ServiceNow working and utilizing case management
• Outstanding problem solving, investigative, and decision-making skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience recognizing and mitigating risk by executing and monitoring controls
• Ability to work in a fast-paced deadline driven environment
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skills
• BS/BA degree or higher

Job Expectations:

• This position offers a hybrid work schedule

• This position is not eligible for Visa sponsorship.

• Relocation assistance is not available for this position.

Posting Locations:

• San Antonio, TX
• Charlotte, NC
• Minneapolis, MN
• West Des Moines, IA
• Phoenix, AZ

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$21.63 - $31.25

Posting End Date:

15 Jan 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.