Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : PostgreSQL Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an PostgreSQL Configuration & Administration, you will Provide L1/L2 operational support for PostgreSQL DB databases used by enterprise applications. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Act as the primary point of contact for database related incidents, service requests, and user issues.
- Troubleshoot and resolve PostgreSQL DB issues related to availability, connectivity, performance, capacity, and data access within defined SLAs.
- Participate in on call and shift based support rotations as part of the infrastructure operations model.
- Coordinate with application, infrastructure, cloud, and network teams during major incidents and outages
- Identify performance issues such as slow queries, index inefficiencies, or resource constraints and take corrective actions.
- Proactively detect potential issues and raise risks before they impact users or applications.
- Monitor PostgreSQL DB instances using enterprise monitoring and alerting tools.
- Support PostgreSQL DB patching, version upgrades, and maintenance activities as per infrastructure standards.
- Follow ITIL aligned processes for incident, change, and problem management.
- Participate in root cause analysis (RCA) for recurring PostgreSQL DB incidents.
- Implement preventive actions to reduce repeat operational issues.
- Maintain accurate incident records and operational metrics for reporting.


Professional & Technical Skills:
- Must To Have Skills: Proficiency in PostgreSQL Administration.
- Strong understanding of database management and optimization techniques.
- Additional Skills: Cloud Fundamentals (AWS) , DB Monitoring Tools, Unix/Linux, Shell scripting , Cloud Migration experience.
- Experience with backup and recovery strategies for PostgreSQL databases.
- Familiarity with performance tuning and query optimization.
- Knowledge of security best practices for database administration.

Additional Information:
- The candidate should have minimum 3 years of experience in PostgreSQL Administration.
- Flexible to work in Shifts during weekday & Weekend during India hours (7 AM - 10 PM IST).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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