Scheduled Hours

40

Position Summary

Supervises operations for patient registration and billing service representative support services for the division ensuring the process of patient registration and reimbursement and supports the Clinical Director in compliance and reporting for Pediatric Gastroenterology.

Job Description

Primary Duties & Responsibilities

• Supervises full and part time employees in patient representative and billing service representative role.
• Monitors scheduling activities of the division, confirming staff appropriately follows the standard practice regarding all registration and scheduling activities, ensuring that the division will manage and minimize all financial losses related to the scheduling process.
• Communicates and implements all policy and procedures, office expectations and clinical flow patterns.
• In collaboration with clinical leadership will support staff involved in clinical activities ensuring they understand the appropriate workflow, clinic coverage and Epic schedules. 
• Resolves direct report personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling.
• Prepares, updates and coordinates division scheduling templates. Tracks physician’s availability and coordinate clinical schedules for the year with clinical leadership.
• Coordinates patient inquiries and complaints with clinical leadership.
• Assists with establishment and maintenance of all policy and procedure manuals, various business records, and personnel documents.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Conducts regularly scheduled staff meetings for direct reports, supervisor meetings and attends divisional meetings as requested.
• Provides support to the clinical leadership team for special departmental/divisional projects as related to the clinical office. 
• Other duties as assigned.

Service Excellence Responsibilities

• Treats patients and families with care, respect and professionalism.
• Maintains patient privacy at all times.
• Provides patients with clear and accurate information.
• Takes action to continuously improve service.
• Responds consistently to the needs of referring physicians and other health care professionals who are participating in the patient’s care.
• Creates a positive work environment by treating all co-workers, students and physicians with dignity and respect.

Preferred Qualifications

• Associate's degree in business or related field, plus three years experience in an office setting or equivalent strongly preferred.
• Prior leadership experience.
• Adapts to change.
• Accepts responsibility for learning.
• Follows policies and procedures.
• Communicates directly.
• Strong communications skills, organization, leadership, and interpersonal skills.  
• Working knowledge of accounting, finance, marketing, personnel, basic office skills, office systems and strategic planning is required.  
• Ability to work independently.

Required Qualifications

High school diploma or equivalent high school certification plus three to four years experience in related field.

Grade

C11

Salary Range

$56,200.00 - $87,100.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.