Job Description:

Location – Stevenage 

Six Hills Way

Stevenage

Hertfordshire

ROLE SUMMARY

• We are for looking someone with broad knowledge but not specialist in App support and infrastructure.

• Applications, End User Support.

• Responsible for the efficient operation and support of applications within the Mechanical Design Department at MBDA UK.

• Specializing in, identifying, and solving problems and advising users

DUTIES AND RESPONSIBILITIES:

The Support Engineer will:

• Provide extensive end user support for Mechanical Design application at MBDA (UK) for over 3000+ users.

• Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.

• Assist MBDA (UK) in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

• Good knowledge of application/s support

• Develop effective resolutions for user problems and system errors.

• Adaptability to different personalities and levels of user knowledge.

• Confidently be able to present complex subjects to different target audiences.

• Good verbal and interpersonal communication skills.

• Ability to work autonomously.

• 1st/2nd level operations experience with Application support team or service desk

• Experience of working to SLA's

• Problem determination skills

• Self motivation

• Ownership and management - Able to work alone on tasks once trained.

• Problem triage

KEY SKILLS

• Windows experience

• Onsite availability

• Working within a Support team environment

• Security Clearance

• Must be willing to apply for DV Sec clearance if not already held.

• SQL Awareness

• Analytical skills

• Log analysis competency

• Window 2016 server knowledge and above

• Window OS skills - Strong

• App Packages

• VM's

• Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat

• Security Patching

• Release management and Change management

• Problem Management

• Root Cause Analysis skills

Nice to Have But not Essential:

Windchill administration / implementation.

• Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.

• Implementation of Windchill 10.2 or above.

• Administration of 10.2 and above.

• Knowledge of deploying Creo Parametric/Office PDF workers.

• Awareness of Creo Parametric / Creoview.

• CREO Illustrate

Windows 10 OS / Windows Server OS – 2012 onwards.

• Must have strong Windows OS administration knowledge.

Should have some basic knowledge of the following:

• ESX VMWare.

• ESX infrastructure.

• ESX snapshots / restores.

Enterprise services

• Active Directory.

• DFS.

• Certificate Services / certificate keystores.

• IIS Web services.

• Apache Tomcat.

SQL

• Some knowledge of MS SQL Server databases.

• Knowledge of the use of SQL management studio.

• Knowledge of SQL command language in order to perform queries and updates within SQL database.

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