Full Time Emergency Roadside Agent

Posted:
8/26/2024, 2:41:42 AM

Location(s):
London, Ontario, Canada ⋅ Ontario, Canada

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you!

We are hiring Customer Service Representatives to support our Emergency Roadside Assistance Services client. As a Customer Service Representative, you will be responsible for receiving inbound calls from those in need of roadside assistance.

Start Date: September 13, 2024

Location: Hybrid from our London Office at 345 Ridout St N, London, ON

Responsibilities

  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

  • Call include: Customers who got Flat tire; Ran out of gas; Have Keys / babies / pets locked in cars; Car has broken down on the highway; Car Accident; etc.

  • Help customers with complaints and questions, give customers information about products and services

  • Ensure to deliver BGO and client metrics and expectations on a regular basis.

  • Ensure customer satisfaction and provide professional customer support

  • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines

  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

What makes you the right candidate?

  • Previous customer service experience (minimum 1 year)

  • Strong communication skills – well spoken / written

  • De-escalation skills are a definite asset

  • Ability to display genuine empathy to our customers while in a fast paced environment

  • Manage high volume of calls

  • Proficient with Google Maps / Directional capabilities

  • Comfortable with phone systems and technology

  • Working on obtaining your 911 operator certificate and looking to gain experience

Requirements:

  • Full-time opportunity, approx. 40 hours/week

  • Open availability between the hours of 7am-11pm Sunday to Saturday

  • Weekend availability is a must for all hires

  • High speed internet connection with direct access to your Modem or internet Hub (connect with Ethernet cable)

  • Private and quiet work space for work from home days

  • 3 weeks paid training: Monday to Friday 9am-5pm

  • No extended time off or vacation within the first 6 months of employment

What We Offer:

  • Hourly wages starting at $17.00/hour
  • Flexible hybrid work environment

  • Health & Dental Benefits  

  • All equipment will be provided by us 

  • Refurbished historical building across from Budweiser Gardens and close to the Covent Garden Market  

  • Enjoy the onsite gym 

  • Play in the arcade or check out the downtown views from our rooftop patio 

  • Public transit stops steps from our door 

  • Desks that adjust to standing 

Why Bill Gosling Outsourcing?  

  • Canadian owned company  

  • We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India 

  • Over 60 years of experience in the BPO industry  

  • We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.  

  • Encourage personal and professional growth and development with ongoing training and internal opportunities for career progression  

Making lives better, one connection at a time – that's what Bill Gosling Outsourcing is all about! 

CHECK US OUT FOR YOURSELF 

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing  

LinkedIn: Bill Gosling Outsourcing 

Website – https://www.billgosling.com/careers 

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities.  People with disabilities will be treated in a way that allows them to maintain their dignity and independence.   

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility lawsAccommodations are available on request for candidates taking part in all aspects of the selection process.