Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Job Summary

This role is in the CPSG Branch function. A successful incumbent is expected to (i) Assist in achieving branch sales and profitability goals as identified in annual budget; assist in expanding branch’s market share through sales efforts as directed by Branch Manager, and (ii) Provide customer service and support, order entry and order processing management, return goods authorization and entry, technical service support and walk in customer assistance. Requires 5 years experience in a high-volume warehouse environment; 3 years experience of customer account management and a minimum of a high school diploma/GED.

Essential Duties and Responsibilities

Assist in achieving branch sales and profitability goals as identified in annual budget; assist in expanding branch’s market share through sales efforts as directed by Branch Manager

· Provide customer service and support, order entry and order processing management, return goods authorization and entry, technical service support and walk in customer assistance

· Manage tasks within CPSG's ERP system to ensure orders are shipped correctly throughout the day; provide accurate documentation and related paperwork necessary for shipments to customers and other CPSG facilities

· Perform all warehouse and office tasks utilizing standard work and policies in order to ensure highest levels of safety, quality and customer service, report company equipment and infrastructure damage to ensure repairs occur in order to minimize safety risk

· Assist in ensuring availability to planned stocking levels. Maintains accuracy of inventory counts through a regular cycle count program

· Ensure a clean safe working environment and adherence to all established company safety rules and regulations including procurement of relevant supplies, such as office equipment, office supplies, janitorial items, warehouse material handling equipment, warehouse supplies and packaging materials

· Implement improvements to branch operations to meet customer demands while maintaining customer service levels

· Correct deviations in the process and identify escalation points with Branch Manager

· Assist in providing training to employees on methods and use of equipment used in handling, storing, maintaining, and shipping stock

· This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.

· Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

· Protect CPSG’s reputation by keeping information confidential

· Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

· Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

Education/Certifications:

· High school diploma/GED

Experience:

· 5 years experience in a high-volume warehouse environment; 3 years experience of customer account

management

Knowledge, Skills, and Abilities:

· Basic understanding of Microsoft Office Suite

Other:

· Valid driver's license

Preferred Qualifications

Education/Certifications:

· Post High school degree; Certified Automated Gate Systems Designer; Forklift certification

Knowledge, Skills, and Abilities:

· Fluent in Spanish - Reading and writing

The pay range for this position is $20.58 - $33.95/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.