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Position Summary: The Phlebotomist is responsible for assisting in the procurement and process¬ing of biological specimens from patients for analysis in the Laboratory and to perform supportive tasks in the maintenance of related records and facili¬ties. The phlebotomist works independently, organizing work to meet estab¬lished deadlines and accepts direction from supervisory and technical staff. The position also involves effective communication and interpersonal skills. Duties and Responsibilities: Demonstrates Competency in the Following Areas: 1. Properly collects and prepares specimens with efficiency and accuracy for subsequent testing to ensure the accurate and timely reporting of results used in the diagnosis and treatment of disease. The following assignments are monitored by the phlebotomy supervisor, and must have no more than 2 documented major errors per evaluation year. a. Properly identifies all patients, according to Laboratory protocol, prior to collection of any specimens. b. Properly labels, according to laboratory protocol, all specimens collected. c. Performs all phlebotomy procedures (venipuncture, capillary collec¬tion, and assisting nursing service in collection from lines), according to laboratory protocol. d. May be required to perform sample collection by capillary puncture in the neonatal age group and to document specific competencies in this procedure. e. Performs successful venipuncture and capillary collections within an acceptable time period. Can organize and prioritize workload and perform tasks without loss of accuracy and composure. f. Swabs throats for subsequent testing by microbiology. g. Performs template and duke bleeding times, according to laboratory procedure. h. Instructs patients in the collection of urine, stool, sputum, and semen specimens according to departmental requirements to ensure accurate reporting of tests. i. Identifies adverse reactions encountered during specimen collection and handles appropriately. 2. Utilizes functions of the information system including all functions associated with specimen collection. a. Maintains patient confidentiality as it applies to patient informa¬tion with no willful or careless violations of the confidentiality policies of the institution during the evaluation year. b. Interprets physician orders and enters their test requests into the computer assuring information is consistently accurate as deter¬mined by supervisory observation. c. Correctly acknowledges receipt of specimens received in the labora¬tory as determined by supervisory observation. d. Successfully troubleshoots and maintains the order printer to main¬tain proper operation as determined by supervisory observation. e. Performs “downtime” procedure with understanding to ensure the timely reporting of laboratory results. f. Performs registration on outpatients and drop off specimens effi¬ciently. 3. Processes, prepares, and delivers specimens to the appropriate laborato¬ry area. The following assignments are monitored by the clinical laboratory supervisor, and must have no more than two documented major errors per evaluation year. a. Checks to be sure an appropriately collected and labeled specimen is available for testing. b. Prioritizes the workflow to ensure timely delivery of specimen to the various sections and timely reporting of results. c. Operates and maintains centrifuges, using them at the proper speed and temperature. d. Prepares specimens and reference forms for send out tests with accu-racy. 4. Maintains a clean, well-stocked phlebotomy area, stockroom, and central receiving area as determined by supervisory observation. a. Maintains the inventory and order supplies as necessary. b. Stocks phlebotomy trays with sufficient supplies to expedite speci¬men collection. c. Stocks and organizes the phlebotomy room to present a neat and clean appearance. 5. Presents a positive, friendly and courteous appearance to the customers and visitors. The following responsibilities are monitored by the super¬visor, and must have no more than two major documented complaints per evaluation year. a. Greets visitors and customers courteously. b. Answers telephone courteously and in a friendly manner. c. Obtains telephone orders on patients, accurately records them in the information system 6. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times. b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way). c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem. d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations. e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place. f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist. Organizational Requirements: 7. Adheres to dress code, appearance is neat and clean. 8. Completes annual education requirements. 9. Maintains regulatory requirements. 10. Reports to work on time and as scheduled, completes work within designated time. 11. Wears identification while on duty, uses computerized punch time system correctly. 12. Completes inservices and returns in a timely fashion. 13. Attends annual review and department inservices, as scheduled. 14. Attends monthly staff meetings. Reads and returns all monthly staff meeting minutes. 15. Represents the organization in a positive and professional manner. 16. Actively participates in performance improvement and continuous quality improvement (CQI) activities. 17. Complies with all organizational policies regarding ethical business practices. 18. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department. 19. Confidentiality: Maintains confidentiality of information at all times. a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others. b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature. c. Follows policies and procedures related to medico legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record. 20. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position. a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area. b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position. c. Uses proper body mechanics at all times as required by the physical demands of the position. d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others. e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate. 21. Expense Control: Performs job duties in a manner that maximizes expense control. a. Uses supplies, equipment, and utilities in an expeditious manner b. Consistently recommends methods to control costs while maintaining a high degree of customer service. c. Performs job tasks efficiently and effectively resulting in no unplanned overtime. Regulatory Requirements: • Phlebotomy training or experience required. Phlebotomy Certification is preferred • American Heart Association Healthcare Provider BLS preferred. • High School Diploma with a strong background in biology and chemis¬try. • This CMHC position must meet the criteria for evaluating vehicle operator suitability. It has been determined that this position requires either the operation of a system or leased vehicle or the use of a personal vehicle for business purposes on a regular basis as an integral part of the job. Language Skills: • Able to effectively communicate in English, both verbally and in writing. • Strong written and verbal skills. • Additional languages preferred. Skills: • Basic computer knowledge. Physical Demands: • For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.

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